Akiya James

• Managed inventory, inspected facility grounds, and maintained safety and quality standards.
• Conducted routine equipment checks and reported malfunctions, ensuring operational readiness.
• Collaborated with diverse teams to address daily operational challenges and achieve performance goals.
• Assisted visitors with directions and site information, contributing to positive guest experiences.

• Followed safety protocols to ensure a secure working environment for all staff.
• Communicated effectively with team members to coordinate cleaning schedules.
• Assisted in training new team members on cleaning procedures and safety guidelines.
• Monitored inventory of cleaning supplies weekly and coordinated timely orders to ensure availability.
• Maintained equipment through routine checks and prompt reporting of malfunctions to minimize downtime.

• Oversaw daily cleaning operations for commercial properties, ensuring consistent cleanliness standards.
• Trained new team members on cleaning protocols and safety procedures.
• Performed quality inspections to uphold cleaning standards and address issues proactively.
• Oversaw inventory management and supply reordering processes.
• Addressed client concerns promptly, fostering high satisfaction and repeat business.
• Collaborated with management to improve service delivery processes.

• Assisted in training new custodial staff on proper cleaning techniques and procedures.
• Conducted routine inspections to identify cleaning needs and potential hazards.
• Collaborated with team members to ensure timely completion of cleaning tasks.

• Inspected products for quality defects and ensured compliance with industry standards.
• Verified order specifications against physical photo cards before packaging, reducing shipment errors.
• Recorded daily quality control data and alerted supervisors to discrepancies or errors.
• Entered customer order details and tracked fulfillment statuses using Excel to maintain accuracy.

Call center environment, input clients data correctly into the system, update customer profile information.

Operations, training new team members, inspect rooms, customer service, guest services, scheduling coordination, inventory management, budget management, conflict resolution.