Al Freeman
Black Canyon City
Summary
Dedicated customer service representative with proven skills in conflict resolution and effective communication. Experienced in addressing customer inquiries and ensuring satisfaction, ready to enhance customer experiences in any environment.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
4 Sons Chevron
Anthem
12.2025 - Current
- Assisted customers with fuel purchases and resolved product inquiries to enhance customer satisfaction.
- Processed transactions using point-of-sale systems to ensure accurate and timely service.
- Maintained cleanliness and organization of service station area to create a welcoming environment.
Security Officer
Outlets North Phoenix
Anthem
11.2022 - 11.2025
- Monitored premises to prevent theft and ensure safety of patrons and staff.
- Conducted regular patrols to identify security risks and enforce rules.
- Responded promptly to incidents, ensuring swift resolution and reporting protocols.
- Collaborated with local law enforcement during emergencies and investigations.
- Managed access control systems, verifying identification and restricting entry as needed.
- Assisted in training new security staff on policies and emergency procedures.
- Maintained detailed logs of daily activities and incidents, facilitating accountability and transparency.
- Provided customer service by assisting guests with inquiries and concerns related to safety.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Prepared comprehensive reports on daily activities and unusual occurrences, aiding in operational assessments.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Enforced access control measures in accordance with established procedures.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Provided assistance to other departments, including deliveries from vendors or contractors.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Documented thefts and unauthorized access violations in reports to support subsequent criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Warehouse Associate
Fitness Gallery
Denver
09.2021 - 11.2022
- Organized inventory to ensure accurate stock levels and efficient retrieval.
- Operated forklifts and pallet jacks for safe material handling and transport.
- Inspected shipments for damages and verified contents against packing lists.
- Maintained cleanliness of the warehouse to promote a safe working environment.
- Collaborated with team members to streamline order fulfillment processes.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
Security Officer
Outlets North Phoenix
02.2020 - 09.2021
- Monitored premises to prevent theft and ensure safety of patrons and staff.
- Conducted regular patrols to identify security risks, enforce rules, and enhance safety.
- Responded promptly to incidents, ensuring swift resolution and reporting protocols.
- Maintained detailed logs of all security activities to ensure accountability and compliance.
- Secured personnel and premises through thorough building inspections and property patrols.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Guarded restricted areas to prevent unauthorized entry.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Customer Service Representative
4 Sons Chevron
Anthem
06.2018 - 01.2020
- Resolved customer complaints promptly, ensuring positive experiences and retention.
- Delivered timely customer service to effectively address and resolve complaints.
- Guided customers through fuel purchases and addressed product inquiries to enhance satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to enhance customer experience.
- Monitored fuel levels and reported shortages to management.
Education
High School Diploma -
Bara Charter School
Spring Lake AZSkills
- Point-of-sale operation
- Transaction processing
- Customer inquiries
- Data entry
- Product knowledge
- Customer relationship management
- Product sales
- Inventory organization
- Call escalation
- Follow-up skills
- Complaint resolution
- Satisfaction measurement
- Quality control
- Effective communication
- Communication skills
- Active listening
- Building rapport
- Team collaboration
- Adaptability
- Problem solving
- Prioritization
- Time management
- Paperwork processing
- Microsoft office expertise
- Microsoft outlook
- Report creation
- POS systems expert
- Staff training
- New teller training
- Safety protocols
- Tactful and diplomatic
- Calm demeanor
- Courteous demeanor
- Stress management
- Attention to detail
- Conflict resolution
- New teller training
- Stress management
- Courteous demeanor
Languages
English
Full Professional
Timeline
Customer Service Representative
4 Sons Chevron
12.2025 - Current
Security Officer
Outlets North Phoenix
11.2022 - 11.2025
Warehouse Associate
Fitness Gallery
09.2021 - 11.2022
Security Officer
Outlets North Phoenix
02.2020 - 09.2021
Customer Service Representative
4 Sons Chevron
06.2018 - 01.2020
High School Diploma -
Bara Charter School