ALAN BOURS

• Review customer credit applications and submit complete loan packages to banks and financial institutions for financing decisions.
• Communicated with lenders to secure approvals, compare financing options, and resolve stipulations or additional requirements for transaction funding.
• Communicate with lenders to obtain approvals, compare financing options, and address stipulations or additional requirements needed to fund transactions.
• Tracked applications from submission through approval and funding, following up on outstanding items to eliminate delays.
• Collaborate closely with sales and finance teams to resolve application issues, satisfy lender requirements, and keep transactions moving efficiently.
• Provided timely support to customers and internal teams by addressing inquiries, clarifying next steps, and resolving financing-related issues.

• Supervised and mentored 10+ new hires while supporting operations serving more than 2,000 students per semester.
• Scheduled staff and coordinated daily operations to ensure efficient service and successful event execution for diverse student programs.
• Handled high-volume phone calls and email inquiries, effectively resolving customer questions and providing accurate information to enhance student satisfaction.
• Reconciled and allocated funds to conference cards for events using Microsoft Excel, ensuring accuracy in financial records.

Minors: Business Administration and Spanish