Alan Olivarria
Douglas
Summary
Proven Correctional Officer with a solid background in emergency response and inmate monitoring, honed at the Arizona Department of Corrections. Excelled in maintaining safety and enforcing security protocols, demonstrating superior record of defusing high-pressure situations with sound judgment and self-defense skills. Experienced in Bilingual customer service, adept at resolving escalated issues, showcasing superior communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Arizona Department of Corrections
Douglas, AZ
04.2019 - Current
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Supervised inmates throughout visits, meal time, recreation, phone calls, and other acitivities.
- Conducted routine and emergency head counts.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Supervised kitchen's inmates employees.
- Ensure safety and security protocols.
Bilingual Customer Service Representative
ACT
Douglas, AZ
01.2018 - 08.2018
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email and phone for both English and Spanish-speaking customers.
- Assisted customers with inquiries in a timely and professional manner.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Douglas High School
Douglas, AZ05.2019
Skills
- Emergency Response
- Records Management
- Surveillance
- Inmate monitoring
- Safety
- Facility Maintenance
- Safety and security enforcement
- Mental health awareness
- Suicide Prevention
- Self-defense techniques
Timeline
Correctional Officer
Arizona Department of Corrections
04.2019 - Current
Bilingual Customer Service Representative
ACT
01.2018 - 08.2018
High School Diploma -
Douglas High School