Alana Emerick
Chandler,AZ
Summary
Dedicated and compassionate customer service professional with 8 years of experience in veterinary medicine, committed to providing exceptional care and support in high-pressure environments. Proven ability to build strong relationships with clients, ensuring their needs are met with empathy and professionalism. Confident at handling a wide range of customer inquiries, addressing concerns, and ensuring clear communication between clients and medical professionals.
Skilled in managing administrative tasks, such as scheduling, and patient records, while maintaining a high level of organization and attention to detail. Passionate about transitioning into the healthcare industry, bringing a strong foundation in patient care, problem-solving, and team collaboration. Ready to apply my experience in customer service and medical knowledge to contribute effectively in a medical setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Veterinary Technician
AZ Animal Wellness Center
09.2022 - 06.2023
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness
- Managed approximately 15 patients per day while maintaining strong team collaboration
Veterinary Technician
Banfield Pet Hospital
10.2019 - 08.2021
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development
Reservation Manager
U-Haul Moving & Storage
07.2018 - 12.2018
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings
- Resolved escalated customer issues promptly, maintaining positive brand reputation among guests and industry professionals alike
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Handled over 50 reservations and answered questions from interested customers for availability of moving truck rentals
Education
High School Diploma -
Mesquite High School
Gilbert05.2015
Skills
- Excellent listener
- Friendly, courteous
- Service oriented
- Solid written & verbal communicator
- Strong Organization
- Handled challenging behavior from stressed or anxious individuals
- Using calming techniques learned through continuous professional development
Certification
- American Heart Association Basic Life Support (BLS) – American Heart Association
Expiration 03/2027
- First Aid Certification
Expiration 03/2027
Timeline
Veterinary Technician
AZ Animal Wellness Center
09.2022 - 06.2023
Veterinary Technician
Banfield Pet Hospital
10.2019 - 08.2021
Reservation Manager
U-Haul Moving & Storage
07.2018 - 12.2018
- American Heart Association Basic Life Support (BLS) – American Heart Association
Expiration 03/2027
- First Aid Certification
Expiration 03/2027
High School Diploma -
Mesquite High School
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