Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alana Vincent

Glendale

Summary

Dynamic and results-driven professional with a strong background in customer service and employee training at both previous jobs. Proven ability to mentor teams, enhance performance, and implement effective training programs. Skilled in operations monitoring and fostering a compassionate environment, ensuring exceptional guest experiences and team motivation. Skilled in team building and communication, ensuring employee morale stays strong.

Overview

2
2
years of professional experience

Work History

Shift Lead

Jersey Mike's Subs
05.2024 - Current
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.

Crew Trainer

McDonald's
12.2023 - 05.2024
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Education

High School Diploma - Environmental Biology

Ironwood High School
Glendale, AZ
05.2025

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Work delegation
  • Staff motivation
  • Operations monitoring
  • Compassion and empathy for customers

Accomplishments

Graduated high school early, with a 3.5 GPA.

Timeline

Shift Lead

Jersey Mike's Subs
05.2024 - Current

Crew Trainer

McDonald's
12.2023 - 05.2024

High School Diploma - Environmental Biology

Ironwood High School

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Alana Vincent