Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alana Zumbrum

Queen Creek

Summary

Dedicated professional specializing in customer service and team collaboration. Demonstrated success in effectively resolving complaints and enhancing customer satisfaction. Strong problem-solving skills are utilized to improve overall customer experiences.

Overview

4
4
years of professional experience

Work History

Lead Barista

Dutch Bros
Grants Pass
05.2022 - 08.2024
  • Demonstrated exceptional customer service skills and professionally resolved customer complaints.

Babysitter

self employed
Grants Pass
05.2021 - 08.2024
  • Maintaining a positive attitude while being patient and understanding with the children.
  • Organized various activities, games, crafts, and outings to keep children entertained.

Swim Instructor

Self employed
Grants Pass
05.2020 - 08.2024
  • Encouraged swimmers to progress through drills while providing positive feedback on their performance.
  • Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke, and butterfly.

Education

Bachelor of Science - Marketing

Arizona State University
Tempe, AZ
06-2028

Skills

  • Barista training
  • Team collaboration
  • Espresso machine operations
  • Safe food handling
  • Inventory management
  • Adaptability to change
  • Creative problem solving
  • Customer service

References

  • Ben Elsasser, Dutch Bros manager (954)-226-1963
  • Nikki Kolb, High School coach (541)-659-0255
  • Alliosn Bolen, AP Stats teacher (541)- 846-8059

Timeline

Lead Barista

Dutch Bros
05.2022 - 08.2024

Babysitter

self employed
05.2021 - 08.2024

Swim Instructor

Self employed
05.2020 - 08.2024

Bachelor of Science - Marketing

Arizona State University

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Alana Zumbrum