Knowledgeable leader with strong background in team leadership and management. Successfully led diverse teams to achieve project goals through effective communication and strategic planning. Demonstrated proficiency in conflict resolution and performance optimization.
Overview
12
12
years of professional experience
Work History
Team Manager
Valor Global
08.2020 - Current
Led team in achieving operational goals through effective resource allocation and strategic planning.
Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
Mentored staff to develop skills, fostering a culture of continuous improvement and collaboration.
Conducted performance evaluations, providing constructive feedback to drive team development and accountability.
Analyzed performance metrics to identify trends, enabling data-driven decision-making for operational strategies.
Developed training programs focused on enhancing team competencies and improving service delivery standards.
Led employee relations through effective communication, coaching, training, and development.
Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
Enhanced team productivity by implementing efficient task delegation and time management strategies.
Personal Assistant
Steven Selikoff
01.2023 - 08.2024
Coordinated schedules and meetings for executives, ensuring efficient use of time.
Managed communications across multiple channels, prioritizing urgent requests effectively.
Delivered excellent customer service by addressing inquiries promptly, resolving issues professionally.
Prepared detailed reports and presentations, supporting data-driven decision-making processes.
Developed comprehensive travel itineraries, ensuring efficiency and cost-effectiveness for business trips.
Maintained organized digital filing systems, improving document retrieval speed and accuracy.
Trainer/Expo/Carside/Host
Applebee's Neighborhood Grill & Bar
12.2013 - 03.2018
Delivered exceptional customer service in fast-paced dining environment.
Collaborated with kitchen staff to ensure timely order fulfillment and accuracy.
Trained and mentored new team members on service protocols and menu knowledge.
Managed multiple tables efficiently while maintaining attention to guest needs.
Resolved customer complaints promptly, ensuring positive outcomes for guests.
Assisted in inventory management and restocking supplies during shifts.
Maintained cleanliness and organization of dining area, adhering to health standards.