Alayna Anastacio
Kingman
Summary
Dynamic professional with extensive experience at Kingman Regional Medical Center. Excelling in data accuracy and patient care coordination. Proven ability in documentation review, customer service and leveraging strong communication skills to enhance team collaboration. Adept at utilizing Microsoft Office for reporting and analysis, driving operational efficiency in fast-paced environments.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Trauma Registrar
Kingman Regional Medical Center
Kingman
11.2025 - Current
- Ensured accuracy of trauma registry data entries through comprehensive review of medical records.
- Collected and analyzed data related to patient care, quality assurance, and research activities.
- Coordinated data collection efforts among multiple entities to enhance the effectiveness of the Trauma Registry program.
- Developed a variety of reports, such as daily and monthly activity summary and injury surveillance report, using computer software programs.
- Facilitated timely retrieval of patient medical records to support physicians and treating team members.
- Updated existing databases used by the Trauma Registry program.
- Attended meetings, conferences, and other training sessions related to trauma registry operations and management.
- Organized patient charts and managed paperwork for identification bands.
Unit Coordinator
Kingman Regional Medical Center
Kingman
07.2024 - Current
- Coordinated patient care through receptionist duties and clerical work.
- Provided essential support as the primary resource for patients, staff, and physicians.
- Developed discharge packets to facilitate smooth patient transitions.
- Coordinated higher level of care and psychiatric transfers for patients.
Small Business Owner
OHB Tires
Kingman
12.2019 - Current
- Managed daily operations and ensured smooth workflow at OHB Tires.
- Oversaw inventory management and coordinated product supply for tire sales.
- Developed marketing strategies to promote services and attract new customers.
- Maintained financial records and managed budgets for operational expenses.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Established relationships with suppliers to negotiate pricing and delivery schedules.
- Developed business plans and strategies to grow small business.
- Processed employee payroll using HR software applications.
Public Safety Telecommunicator
City of Kingman
Kingman
12.2019 - 08.2021
- Operated communication systems to relay emergency information to responders.
- Monitored multiple radio channels for urgent calls and dispatched resources accordingly.
- Documented incident details accurately into the reporting system for record-keeping.
- Coordinated with law enforcement and fire departments to ensure effective response actions.
- Answered non-emergency calls and provided assistance as needed.
- Assessed incoming calls for urgency and determined appropriate response level.
- Collaborated with other public safety agencies during emergencies.
- Received and processed 911 calls for police, fire, and EMS services.
Loan Officer Assistant Manager
Max Cash Loan Center
Kingman
09.2016 - 10.2017
- Created loans for customers with a clear titled vehicle.
- Called customers to remind of payments due and options of refinancing.
- Scanned in customer files to have a digital copy.
- Scanned in all updated information and paperwork for return customers.
- Kept up with past due balances and set vehicles out for repo when a customer became delinquent.
- Created liens for titles and turned into MVD.
- Met work goals by creating the expected amount of loans.
- Met goals by having customers pay on or before their due date to avoid late fees.
- Skills Used: Microsoft word for delinquent letters and refinancing specials. Scheduling softwares to make phone calls for upcoming due dates. Copied, faxed, and xeroxed.
Wireless Sales Consultant
Cricket Wireless Authorized Dealer
Kingman
03.2016 - 09.2016
- Sold pre paid cellphones and payment plans.
- Took monthly service payments.
- Made sure customers were aware of the devices and plans they were purchasing.
- Also, made sure they had the accessories and add ons that were requested.
- Skills used: Social interaction with the customers. Bilingual interaction with Spanish speaking customers.
Wireless Consultant
Go Wireless
Mesquite
11.2014 - 09.2015
- Assisted customers in fixing their telephones and sold contracted phones.
- Called back customers daily to make sure they were satisfied with their new devices.
- Made appointments with new and/or existing customers to talk about new plans and devices.
- Met my goal expectations commission wise.
- Learned many cell phone techniques.
- Skills Used: Social and interaction with customers. Verbal and written skills. Self-motivated. Worked under minimal supervision.
Receptionist
Keller Williams Arizona Living Realty
Kingman
09.2013 - 05.2014
- Answered phone calls.
- Set appointments.
- Faxed, xeroxed, & emailed.
- Skills Used: Communication skills. Word, Excel, PowerPoint, and Outlook.
Education
High school -
Kingman High School
Kingman, AZ05.2014
Skills
- Marketing
- Computer skills
- Medical receptionist
- Bilingual
- Documentation review
- Microsoft Office
- Data Entry
- Outlook
- Sales
- Business Development
- Communication skills
- Medical terminology
- Customer service
- Loan Officer Experience
- Time management
- Medical office experience
- Salesforce
- Continuous learning mindset
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Professional
Spanish
Professional
Timeline
Trauma Registrar
Kingman Regional Medical Center
11.2025 - Current
Unit Coordinator
Kingman Regional Medical Center
07.2024 - Current
Small Business Owner
OHB Tires
12.2019 - Current
Public Safety Telecommunicator
City of Kingman
12.2019 - 08.2021
Loan Officer Assistant Manager
Max Cash Loan Center
09.2016 - 10.2017
Wireless Sales Consultant
Cricket Wireless Authorized Dealer
03.2016 - 09.2016
Wireless Consultant
Go Wireless
11.2014 - 09.2015
Receptionist
Keller Williams Arizona Living Realty
09.2013 - 05.2014
High school -
Kingman High School