Summary
Overview
Work History
Education
Skills
Accomplishments
Phoenix Magazine Best in the Valley 2025
Languages
Timeline
Generic

Albert Morales

Phoenix,AZ

Summary

Dynamic professional with a proven track record at U-Haul International, excelling in team leadership and customer service. A collaborative leader committed to developing engaging exhibits that inspire audiences and attract future community and business partners. Experienced in inventory management and store layout design, with a focus on enhancing operational efficiency and building strong relationships to support organizational success.

Overview

18
18
years of professional experience

Work History

Department Instructor

U-Haul International
05.2015 - Current
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent management techniques.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Optimized learning plans based on student performance and feedback.
  • Oversaw curriculum development and implementation in alignment with best practices.
  • Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

Store Manager of Operations

Collector's Choice and Justice Comics
06.2021 - Current
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Consistently increased store interaction with patrons and visitors by 20% monthly
  • Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
  • Coordinated closely with owners on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
  • Facilitated open communication channels between staff members and owners by conducting regular team meetings, fostering transparency in decision-making processes.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
  • Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
  • Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Store Manager of Operations

Hemingway's Cigar Boutique
04.2009 - 03.2010
  • Increased sales with special displays and promotions
  • Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
  • Improved store efficiency by implementing inventory management systems and streamlining operational processes.
  • Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
  • Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Curator

Painted With Oil
09.2007 - 01.2009
  • Worked closely with colleagues to create cohesive exhibitions.
  • Procured talented individuals, performing artists, and musicians to entertain guests during special events.
  • Collaborated with artists and other institutions for diverse and enriching exhibitions, attracting a wider audience.
  • Collaborated consistently with artists to provide 5 new works monthly for soft showings to determine the audience reaction and purchasing plans for the pieces.
  • Networked at creative events to identify new talent and artistic works in local areas.
  • Promoted events and exhibits via social media, email and other communication methods.
  • Negotiated contracts with vendors for services including exhibit fabrication, installation materials procurement, contributing to cost-effective project management.
  • Curated visually appealing exhibits that showcased various artistic styles and periods for increased visitor interest in diverse collections.
  • Mentored staff members in professional development opportunities for improved curatorial skills across the exhibit floor and warehouse.
  • Increased visitor numbers with strategic marketing of exhibitions and events.
  • Collaborated with local artists to showcase contemporary art, promoting cultural diversity.
  • Managed the acquisition of new artwork, ensuring the collection stayed relevant and up-to-date.
  • Designed accessible exhibition spaces accommodating visitors'' varying needs throughout their visit experiences.
  • Moved and handled various types of artwork with exceptional care, following all corporate requirements.
  • Conducted evaluations after each exhibition''s closure to gather feedback from stakeholders which informed future planning decisions.
  • Designed layout plans for exhibits to optimize visitor flow and engagement.

Education

Associate of Arts - Graphic Design

Al Collins Graphic Design School
1407 W 10th Place, Tempe, AZ 85281
09-1999

Skills

  • Building Relationships
  • Computer skills
  • Store maintenance
  • Merchandise planning
  • Friendly and positive
  • Team leadership
  • Work Planning and Prioritization
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Team motivation
  • Verbal and written communication
  • Strategic thinker
  • Inventory management

Accomplishments

Phoenix Magazine Best in the Valley 2025

Multi Award winning Children's Book Illustrator

Professional Cover Illustrator for Marvel, IDW, and Image Comics

Collaborative projects with Square Egg Entertainment Inc.(Phoenix Fan Fusion)


Phoenix Magazine Best in the Valley 2025

A team effort in rebranding two stand-alone brick and mortar store fronts to become a community leader in the collector marketplace. Consistent attention to patrons, store signings, organization, and store cleanliness led to an overwhelming response in being voted the Best in the Valley.   

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Store Manager of Operations

Collector's Choice and Justice Comics
06.2021 - Current

Department Instructor

U-Haul International
05.2015 - Current

Store Manager of Operations

Hemingway's Cigar Boutique
04.2009 - 03.2010

Curator

Painted With Oil
09.2007 - 01.2009

Associate of Arts - Graphic Design

Al Collins Graphic Design School

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Albert Morales