Albert Nells

Customer Service Agent

Next Level Tree LLC.

03.2024 - 08.2025

Resolved customer inquiries efficiently, ensuring prompt and accurate responses to enhance satisfaction.
Utilized CRM software to track customer interactions and streamline communication processes.
Assisted in onboarding new team members, providing training on service protocols and company values.
Collaborated with team members to develop solutions for recurring customer issues, improving service quality.
Conducted follow-up calls to ensure resolution of customer concerns, fostering long-term relationships.
Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
Addressed customer account discrepancies and concerns.
Responded to customer requests for products, services, and company information.
Responded proactively and positively to rapid change.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered prompt service to prioritize customer needs.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Exhibited high energy and professionalism when dealing with clients and staff.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.