Alberto Perez
Glendale
Summary
Results-driven Director of Operations specializing in operational efficiency and team leadership. Proven success in staff training, performance evaluation, and strategic planning, aimed at driving business growth and fostering a positive work culture. Making sure your team is trained and developed helps with employee retention, improves employee productivity and improves store operations. Having a great customer service improves customer frequency, customer retention increasing weekly sales.
Overview
16
16
years of professional experience
Work History
Director of Operations
Papa John's Pizza
Glendale, AZ
03.2024 - Current
- Streamlined operational processes to enhance efficiency across multiple locations.
- Developed and implemented training programs for new store managers, improving team performance.
- Coordinated inventory management initiative
- Analyzed sales data to identify trends and drive strategic decision-making for menu optimization.
- Local Store Marketing for each store to improve weekly sales
- Training and Developing set by Papa Johns Operation manual
- Create a culture in each store where employees can enjoy their job and earn a living at the same time.
Director of Operations
Papa Johns Pizza
Lubbock, TX
02.2022 - 03.2024
- Coordinated inventory management initiatives to reduce waste and improve cost control.
- Oversaw daily operations, ensuring compliance with health and safety regulations across all outlets.
- Fostered a culture of continuous improvement by mentoring staff on best practices and operational standards.
- Collaborated with marketing teams to align promotional strategies with operational capabilities and staffing needs.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Papa Johns Pizza
General Manager
El Paso, TX
02.2016 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Manager
Papa Johns
El Paso, TX
03.2013 - 02.2016
- Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
- Trained and developed team members on operational procedures and customer service techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Assisted in creating promotional strategies to enhance sales during peak periods.
Shift Leader
Papa Johns Pizza
El Paso, TX
09.2010 - 03.2013
- Trained team members on operational procedures and safety protocols.
- Coordinated shift schedules to optimize staffing and enhance customer service.
- Monitored inventory levels and placed orders to ensure stock availability.
- Conducted quality control checks to maintain food safety standards.
Education
High School Diploma -
Eastwood High School
El Paso05-1997
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Staff training/development
- Team leadership
- Performance evaluation and monitoring
- Policy development and enforcement
Timeline
Director of Operations
Papa John's Pizza
03.2024 - Current
Director of Operations
Papa Johns Pizza
02.2022 - 03.2024
Papa Johns Pizza
General Manager
02.2016 - 02.2022
Assistant Manager
Papa Johns
03.2013 - 02.2016
Shift Leader
Papa Johns Pizza
09.2010 - 03.2013
High School Diploma -
Eastwood High School