Alecia Merrill
Gilbert
Summary
Enthusiastic and professional attitude during high-stress and fast-paced events. Highly motivated to create and maintain comfortable, clean, and organized environment for both customers and employees. Fast learner and willing to go above and beyond to ensure success. Excel in communication, adaptability, and meeting company needs with consistent and coordinated practices.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess/Restaurant Busser
Zipps Sports Grill
Gilbert
08.2025 - Current
- Greet and seat customers with positive, enthusiastic customer service.
- Bus and organize tables after use.
- Manage waitlist with efficient time management.
- Help servers run food and drinks.
- Maintain cleanliness and organization of host stand, restaurant, restrooms, etc.
- Restock bathroom and restaurant supplies.
- Stay attentive to server availability and rotations to ensure quick and effective customer seating.
- Respectfully handle customer complaints, and keep a welcoming, warm environment.
Crew Member
Zoyo
Gilbert
04.2025 - 08.2025
- Open and close store with thorough knowledge of tasks and setup.
- Prepare fresh yogurt and toppings.
- Restock/refill yogurt and toppings and ensure FIFO rule applies.
- Assist customers with informed answers to questions.
- Answer phone calls.
- Maintain a clean environment in both BOH and FOH.
- Ensure store is organized and supplies are stocked at all times.
- Record and send in inventory of products.
- Wash dishes during shifts and closing.
- Perform cashier duties such as taking orders, collecting payments, and providing accurate change.
- Communicate with team members to keep order and organization.
- Greet and engage with customers with a positive attitude.
Hostess/Restaurant Busser
Zipps Sports Grill
Scottsdale
03.2024 - 07.2024
- Greet and seat customers with positive, enthusiastic customer service.
- Bus and organize tables after use.
- Manage waitlist with efficient time management.
- Help servers run food and drinks.
- Maintain cleanliness and organization of host stand, restaurant, restrooms, etc.
- Restock bathroom and restaurant supplies.
- Stay attentive to server availability and rotations to ensure quick and effective customer seating.
- Respectfully handle customer complaints, and keep a welcoming, warm environment.
Education
Willams Field High School
Gilbert05-2026
Horizon High School
Scottsdale, AZAmerican Leadership Academy Ironwood
San Tan Valley, AZSkills
- Customer service
- Time management
- Team collaboration
- Cleanliness maintenance
- Service prioritization
- Patience and empathy
- Guest engagement
- Strong interpersonal skills
- Calm demeanor
- Cleaning and sanitation
Certification
- Food Handler's License
- Stop the Bleed Certification
Timeline
Hostess/Restaurant Busser
Zipps Sports Grill
08.2025 - Current
Crew Member
Zoyo
04.2025 - 08.2025
Hostess/Restaurant Busser
Zipps Sports Grill
03.2024 - 07.2024
Willams Field High School
Horizon High School
American Leadership Academy Ironwood
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