ALEISSA BERRELLEZA
San Luis
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
17
17
years of professional experience
Work History
Center Supervisor
CSL Plasma
11.2023 - Current
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Implemented process enhancements, optimizing workflow efficiency and reducing downtime.
- Managed inventory control systems, maintaining accurate stock levels and minimizing discrepancies.
- Developed and executed staff schedules, aligning resources with operational demands.
- Conducted performance evaluations, providing feedback to enhance team productivity and morale.
- Implemented quality control measures to ensure the highest level of service for clients.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
Quality Specialist
CSL Plasma
07.2021 - 11.2023
- Developed and implemented quality assurance protocols to enhance product reliability.
- Conducted thorough inspections and audits to ensure compliance with industry standards.
- Collaborated with cross-functional teams to identify root causes of quality issues.
- Trained staff on best practices in quality control processes and procedures.
- Led quality review meetings to discuss findings and propose actionable solutions.
- Streamlined documentation processes, ensuring accurate record-keeping for audits.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
PHLEBOTOMIST
CSL Plasma
12.2016 - 07.2021
- Performed venipuncture and capillary punctures with precision to ensure patient comfort and sample integrity.
- Maintained strict adherence to safety protocols and infection control measures during all phlebotomy procedures.
- Educated patients on blood draw processes, alleviating anxiety and ensuring compliance with pre-collection instructions.
- Conducted routine maintenance on phlebotomy equipment, ensuring operational efficiency and reliability of tools used.
- Assisted in training new staff on best practices for blood collection techniques and patient interaction strategies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
SALES/Customer Service Representative
Advanced Call Center Technologies San Luis
02.2009 - 05.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
PPEP TECH
San Luis, AZ05-2009
Skills
- Team management
- Recruitment and hiring
- Task delegation
- Customer service
- Decision-making
- Training and mentoring
- Team building
- Staff discipline
- Employee motivation
- Coaching and mentoring
- Conflict resolution
- Operations management
- Quality control
- Priority management
- Risk management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Center Supervisor
CSL Plasma
11.2023 - Current
Quality Specialist
CSL Plasma
07.2021 - 11.2023
PHLEBOTOMIST
CSL Plasma
12.2016 - 07.2021
SALES/Customer Service Representative
Advanced Call Center Technologies San Luis
02.2009 - 05.2011
High School Diploma -
PPEP TECH
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