Alejandra Del Rio
Phoenix,AZ
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry level position to help launch career while achieving company goals, Dedicated and detail-oriented front desk professional with over 1 year of experience in a fast-paced medical office environment. Proven ability to manage front desk operations, train new team members, assist with clinical tasks, and provide exceptional patient service. Skilled in appointment scheduling, electronic health records, and maintaining a calm and professional demeanor under pressure. Seeking to bring leadership and organizational skills to a senior front desk or front office coordinator role
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Metro Vein Centers
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Trained and mentored 2 new front desk hires on office procedures and EHR software
- Assisted medical assistants during busy shifts with room preparation and patient intake
- Ensured compliance with HIPAA and maintained accuracy in patient records
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Organized and maintained files and records to ensure up-to-date documentation.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Confirmed appointments, communicated with clients, and updated client records.
Packer Associate
Amazon SAZ2
02.2023 - 07.2024
- Assisted customers in locating products within the warehouse when necessary.
- Transported finished goods from production area to loading dock for shipment.
- Identified incorrect or damaged items received from suppliers and reported them accordingly.
- Sorted various types of merchandise into designated areas according to established procedures.
- Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
- Monitored stock levels regularly and requested new supplies when necessary.
- Organized packages according to size, weight, destination, or type of product using hand-held scanners.
- Labeled packages with shipping information such as address labels or colored stickers.
- Ensured that all products were properly packaged before being shipped out of the facility.
Medical Assistant
Surgical Group
04.2023 - 07.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Filed insurance claims forms in accordance with applicable regulations.
Waitress
Casa Don Pancho
07.2022 - 02.2023
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Performed basic math calculations when computing bills for customers' meals.
- Provided accurate change for cash transactions using a cash register system.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Some College (No Degree) - Medical Assistant
Pima Medical Institute
07-2023
High School Diploma -
Franklin Police And Fire High School
Phoenix, AZ05-2022
Skills
- Critical Thinking
- Appointment Scheduling
- Patient Histories
- Prioritizing Patients
- Attention To Detail
- Understands Medical Procedures
- Check-In Coordination
- Restocking Lab Supplies
- Managing Charts
- Decision-Making
- Customer and client relations
- Customer complaint resolution
- Courteous and professional
- Relationship building
- Punctual and reliable
- Office supplies inventory management
- Work Prioritization
- Patient Advocacy
- Full-Time
- Verifying Insurance
- First Aid
- Bilingual (Spanish/English)
- Organization
- Team building
- HIPAA Compliance
- Customer Service Excellence
Languages
English
Full Professional
Timeline
Front Desk Receptionist
Metro Vein Centers
07.2024 - Current
Medical Assistant
Surgical Group
04.2023 - 07.2023
Packer Associate
Amazon SAZ2
02.2023 - 07.2024
Waitress
Casa Don Pancho
07.2022 - 02.2023
High School Diploma -
Franklin Police And Fire High School
Some College (No Degree) - Medical Assistant
Pima Medical Institute
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