Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alejandra Flores

Alejandra Flores

Tucson

Summary

Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.

Reliable Server brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.

Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

10
10
years of professional experience

Work History

FOH Staff Member

Pure Poke Prep
12.2022 - Current
  • Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
  • Serviced guests with food and beverage requirements warmly, courteously and professionally.
  • Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Bar Waitress

Arizona Inn
01.2020 - 10.2022
  • Took drink and food orders, detailed new menu items and specials and recommended add-ons.
  • Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
  • Assisted bartenders with washing of glasses and bar equipment when unusually busy.
  • Checked identification of customers ordering cocktails to confirm patrons met age requirements to order alcoholic beverages.
  • Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
  • Handled complaints and questions relating to drinks or food promptly.

Floor Associate

Macy's Tucson Mall
10.2019 - 02.2021
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Greeted customers and helped with product questions, selections, and purchases.

Server

Caruso's Ristorante Italiano
08.2017 - 12.2019
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

O'Malley's Bar
03.2017 - 07.2017
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server

Athens on Fourth, Greek Restaurant
07.2015 - 03.2017
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Barista Trainer

OTG Management TUS Airport
10.2014 - 01.2017
  • Trained new employees in groups and in one-on-one scenarios.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Maintained regular and consistent attendance and punctuality.

Education

Associate of Applied Science - Nursing

Pima Community College
Tucson, AZ

Skills

  • Phone etiquette

  • Menu design

  • Salesmanship

  • Professional appearance

  • Complaint handling

  • Allergy awareness

  • Open-close procedures

  • Payment processing

  • Building rapport

  • Team collaboration

  • Point of sale systems

  • Bilingual

Timeline

FOH Staff Member

Pure Poke Prep
12.2022 - Current

Bar Waitress

Arizona Inn
01.2020 - 10.2022

Floor Associate

Macy's Tucson Mall
10.2019 - 02.2021

Server

Caruso's Ristorante Italiano
08.2017 - 12.2019

Server

O'Malley's Bar
03.2017 - 07.2017

Server

Athens on Fourth, Greek Restaurant
07.2015 - 03.2017

Barista Trainer

OTG Management TUS Airport
10.2014 - 01.2017

Associate of Applied Science - Nursing

Pima Community College

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Alejandra Flores