Alejandra Gonzalez Santiago
Tucson
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Professional Services Provider
Mexican Consulate
06.2024 - Current
- Company Overview: Website: https://consulmex.sre.gob.mx/tucson/
- Provide professional and empathetic emergency phone services to immigrants who are attempting to locate family members in the United States.
- Help immigrants with irregular status who are abandoned in the desert while attempting to cross the border. Aid in the coordination of immigrants with Border Patrol via reporting procedures in order to establish their rescue.
- Navigate through different court databases that change depending on the state in question in locating where a person was last seen or known to be detained.
- Send a professional and detailed report to the consulate in question to either notify or ask for intervention on a Mexican Citizens case.
- Communicate delicate information to the users about their family member that includes but is not limited to charges, date of audiences, detention center, legal status, etc.
- Explain current and up-to-date immigration laws to users.
- Manage PII provided from users, inmates and supervisors about a case.
- Name of unit or department: CIAM - Business or sector: Activities of extraterritorial organisations and bodies
- Link: https://www.instagram.com/p/DEB2sZYz5dg/?igshid=MTIwemZndW9keDU0Zg==
Non-paid Intern
Mexican Consulate
03.2024 - 05.2024
- Supported consular data analysis, specifically focusing on information derived from interviews with unaccompanied minor Mexican citizens.
- Help supervisor provide assistance on civil, immigration, domestic, and criminal cases.
- Gained knowledge about the present political, legal and immigration system of the Mexican and U.S: governments in matters of processing in the civil protection department.
- Name of unit or department: Civil Protection Department - Business or sector: Activities of extraterritorial organisations and bodies
Non-paid Intern
Owl & Panther Association
01.2023 - 05.2023
- Worked with different immigrant children from Africa to create a safe space where they could be themselves without feeling judged and they could share their experiences, thoughts, ideas and creativity freely.
- As a team, we organized weekly activities with different associations or companies - such as rock climbing, hiking, gardening, painting, cooking, etc.
- Maintained constant communication with the respective families, giving them updates on their children, supporting by giving them food weekly and informative talks about where to find helpful resources.
- Worked one-on-one with a participant to help her find a better job environment, university programs, apartments by navigating through application processes and writing personal statements.
- Business or sector: Human health and social work activities
- Link: https://www.instagram.com/p/Cpy6aXquKRm/?igshid=MW1wZXA5eWU0eGhwcA==
Management assistant
INfinance
06.2017 - 09.2019
- Fielded phone calls from clients and provided efficient solutions for their needs.
- Worked closely with the supervisor to provide effective professional assistance to the client while working together with different banks’ credit departments.
- Performed general office duties, including helping the clients to initiate their mortgage credit applications depending on the chosen bank.
- Learned the different mortgage credits offered by the different banks and their application process.
- Archived and organized confidential information from clients.
Education
Bachelor's of Arts - Psychology
University of Arizona
05.2024
Bachelor's of Arts - Spanish
University of Arizona
05.2024
Psychology
National Autonomous University of Mexico
11.2022
Master of Arts - International Security Studies
University of Arizona
Tucson, AZ12-2028
Skills
- Good listening skills
- Friendly, positive attitude
- Problem-solving
- Good at describing information
- Detailed writing
- Formal writing and speaking
- Positive talking
- Critical Thinking
- Deescalation Protocol for Immigrant Emergency Services
- Teamwork and collaboration
Certification
- Protection and Defense of Human Rights by the National Human Rights Commission of Mexico
- Citizen Security and Human Rights by the National Human Rights Commission of Mexico
- Protection of the Rights of NNA Migrants Through Consular and Diplomatic Work by the Matias Romero Institute
LANGUAGE SKILLS
Mother tongue(s): Spanish
English
Portuguese
Awards
[ 17/12/2020 ] University of Arizona, Dean's List with Distinction, [ 13/05/2021 ] University of Arizona, Academic Year Academic Distinction, [ 16/12/2021 ] University of Arizona, Honorable Mention, University of Arizona, Dean's List, 13/05/2021, 12/05/2022, and 11/05/2023
Timeline
Independent Professional Services Provider
Mexican Consulate
06.2024 - Current
Non-paid Intern
Mexican Consulate
03.2024 - 05.2024
Non-paid Intern
Owl & Panther Association
01.2023 - 05.2023
Management assistant
INfinance
06.2017 - 09.2019
Psychology
National Autonomous University of Mexico
Bachelor's of Arts - Psychology
University of Arizona
Bachelor's of Arts - Spanish
University of Arizona
Master of Arts - International Security Studies
University of Arizona
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