Alejandra Mendoza
Casa Grande
Summary
My desire is to find a stable, yet challenging position in an environment in which to learn new skills to improve beyond my current abilities. I expect to build a strong business relationship within the company and with its clients to exceed expectations in all aspects of my job.
Overview
20
20
years of professional experience
Work History
Fulfillment Lead
Lowe's
09.2025 - 11.2025
- Oversaw daily fulfillment operations to ensure efficient order processing and timely delivery.
- Streamlined workflow processes, reducing operational bottlenecks and enhancing productivity.
- Mentored team members on best practices for inventory management and order accuracy.
- Trained team members to improve team performance and adherence to safety protocols.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Ensured proper documentation of all orders, minimizing delays or other issues.
- Maintained open communication channels between departments involved in the supply chain process, facilitating smooth information flow.
- Reduced order lead time by streamlining workflows and reallocating resources as needed during peak periods.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Enhanced customer satisfaction with timely order processing and delivery ensuring accurate product.
- Coordinated with team members for efficient inventory management, maintaining optimal stock levels and reducing backorders.
- Implemented quality control measures to reduce errors in order processing, leading to fewer returns and increased customer satisfaction.
- Pulled orders quickly to maintain demanding productivity goals.
- Kept work areas neat, clean and free from debris.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Moved merchandise using pallet jacks and order picker.
Head Cashier
Lowe's
01.2023 - 09.2025
- Supervised daily cash handling operations to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers in customer service best practices and register procedures
- Resolved customer complaints effectively, enhancing overall shopping experience and satisfaction levels.
- Streamlined checkout processes through staff scheduling adjustments, improving transaction speed during peak hours.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Collaborated with team members to maintain clean and organized checkout area, promoting positive shopping environment.
- Processed both cash and card purchases and returns.
Staffing Recruiter
Staffing Specialists
02.2022 - 10.2022
- Recruit the right employees for clients needs.
- Communicated with clients and employees to make sure everything ran smoothly at job sites.
- Complete all paperwork needed for employees to work. (Applications, E-Verify, Tax forms)
- Post ads on social media to get people to go in to apply.
- Did one on one interviews daily. (Up to 20 a day)
- Answer incoming telephone calls to provide information on positions available.
- Made outgoing calls to clients as well as employees to notify them of information that was needed.
- Made sure the office was stocked with all paperwork and forms that were needed.
- Update all information on Google sheets and Excel that were used at the office making sure everything was correct.
- Helped hand out paychecks every Friday (up to 150 a week) as well as deliver them to job sites.
- Give orientations as needed to help prepare employees for the job they were bring sent to.
Sales Associate/Manager
Metro By-T-Mobile
04.2017 - 02.2022
- Supported all sales team members to drive growth and development.
- Hired and trained new team members.
- Offered product and service consultations and employed upselling techniques.
- Prepared cash deposits up to $3,500 with zero discrepancies.
- Made cash deposits for different stores.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Assisted customers by finding needed accessories and checking inventory for items at other locations.
- Stayed up to date on store promotions, payment policies and security practices.
- Educated customers on product and service offerings.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Car Cleaner
Enterprise Rent-A-Car
01.2015 - 12.2015
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Vacuumed and washed vehicles so they could be ready for the next rental.
- Made sure all vehicles were fueled.
- Drove vehicles to mechanics if there was any issues with them.
- Inspect vehicles to make sure everything was in working condition so they would be ready for next rental.
- Cleaned all windows properly.
- Wiped down vehicles inside and out.
Campaign Canvasser
CBA
07.2014 - 11.2014
- Gained signatures on petitions by accurately and efficiently educating voters on issues.
- Walked over 3 miles daily to obtain signatures and register voters.
- Helped people register to vote so they were able to receive their ballots.
- Designed and distributed pamphlets and other literature about available products.
- Conducted research to determine top prospective clients.
- Drove other canvassers to their locations.
- Helped the director get everything ready for that day.
- Went shopping and setup drinks and snacks for all staff.
Personal Caregiver
Kory Leavitt
08.2005 - 05.2014
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Went with patient to doctors appointments and shopping outings.
- Gave patient her daily tube feedings.
- Communicated with patient through a special communication board.
Education
High School Diploma - undefined
Life Skills Center of Arizona
Phoenix, AZ06.2005
Skills
- Energetic
- Exceptional multi-tasker
- Product knowledge
- Recruiting and hiring
- Bilingual in Spanish
- Team building
- Promotional sales events
- Excellent communication skills
- Recipient of Retail Excellence Award
- Communications
- Customer service
- Organization
- Planning and coordination
- Team management
SUMMARY
Positive, upbeat and willingness to learn also bring multiple years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Timeline
Fulfillment Lead
Lowe's
09.2025 - 11.2025
Head Cashier
Lowe's
01.2023 - 09.2025
Staffing Recruiter
Staffing Specialists
02.2022 - 10.2022
Sales Associate/Manager
Metro By-T-Mobile
04.2017 - 02.2022
Car Cleaner
Enterprise Rent-A-Car
01.2015 - 12.2015
Campaign Canvasser
CBA
07.2014 - 11.2014
Personal Caregiver
Kory Leavitt
08.2005 - 05.2014
High School Diploma - undefined
Life Skills Center of Arizona