Alejandra Trejo Felix
Phoenix
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work History
Medical Assistant 3
CenterWell Senior Primary Care
Phoenix
07.2022 - Current
- Assisted physicians with patient examinations and medical procedures.
- Conducted basic laboratory tests and collected specimens for analysis.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Supported front desk operations, including answering calls and patient inquiries.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
Secretary
Towers Auto Sales LLC
Phoenix
10.2020 - 07.2022
- Managed daily office operations and maintained organized filing systems.
- Assisted in processing sales paperwork and customer documentation.
- Supported inventory tracking and ensured accurate record-keeping practices.
- Maintained a welcoming environment for customers visiting the dealership.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
Medical Assistant Intern
Allergy and Immunology Specialists
Litchfield Park
03.2021 - 05.2021
- Assisted with patient intake and recorded medical histories accurately.
- Prepared examination rooms and ensured cleanliness and organization.
- Supported allergist during patient examinations and procedures.
- Administered allergy tests under supervision, following safety protocols.
- Managed appointment scheduling using electronic health record systems.
- Provided administrative support to the medical staff, such as filing paperwork, answering phones and greeting visitors.
Customer Service Representative
PetSmart
Phoenix
11.2019 - 09.2020
- Assisted customers with inquiries and product information.
- Resolved customer complaints using established procedures.
- Processed orders and returns efficiently and accurately.
- Maintained knowledge of product offerings and promotions.
- Followed up on unresolved issues to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
Member Services
Synchrony Financial
Phoenix
01.2019 - 10.2019
- Documented customer interactions in the database system.
- Followed up on unresolved issues to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
Education
High School Cornerstone Christian Correspondence
Phoenix, ArizonaMedical Assisting with Phlebotomy Diploma - Medical Assistant
Arizona College Of Allied Health
Glendale, Arizona 05.2020 - 05.2021
Skills
- Office administration
- Interview patients to obtain medical information
- EKG's
- Injections
- Phlebotomy
- Bloodborne Pathogen Certificate
- HIPAA Certificate
- BLS Certified
- Electronic health records
- Appointment scheduling
- Time management
- Attention to detail
- Medical terminology
- Microsoft office expertise
Languages
- English
- Spanish
Certifications
- BLS Certified
- HIPAA Certified
- CCMA Certified
Timeline
Medical Assistant 3
CenterWell Senior Primary Care
07.2022 - Current
Medical Assistant Intern
Allergy and Immunology Specialists
03.2021 - 05.2021
Secretary
Towers Auto Sales LLC
10.2020 - 07.2022
Medical Assisting with Phlebotomy Diploma - Medical Assistant
Arizona College Of Allied Health
05.2020 - 05.2021
Customer Service Representative
PetSmart
11.2019 - 09.2020
Member Services
Synchrony Financial
01.2019 - 10.2019
High School Cornerstone Christian Correspondence