Alejandrina Gastelum
Tucson
Summary
Skilled in money handling and exceptional customer service, adept at quick decision-making and multitasking under pressure.
Knowledgeable Table Games position's with proven track record in facilitating smooth and engaging gaming experiences. Extensive experience in both dealing and overseeing table games, ensuring compliance with gaming regulations. Demonstrated skills in conflict resolution and effective communication.
Overview
11
11
years of professional experience
Work History
Dual Rate Table Games Dealer/floor Supervisor
Sol Casinos
04.2016 - 09.2023
- Handled high-pressure situations calmly while resolving guest disputes or discrepancies at the table games area.
- Enhanced gaming experiences by efficiently dealing various table games and maintaining a professional demeanor.
- Developed strong rapport with guests, fostering a welcoming environment and encouraging repeat visits.
- Collaborated with fellow dealers, supervisors, and pit managers to maintain seamless operations on the casino floor.
Sales Representative
Vxi Global Solutions
04.2014 - 04.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Waitress
Famous Sams
09.2014 - 01.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Health Insurance Specialist
C3 Customer Contact Channels
01.2013 - 01.2014
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Used Software to process benefit transactions.
Sales Agent
Coworx Staffing
01.2013 - 01.2014
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
High School Diploma -
Ombudsman Charter Valencia
Tucson, AZ12.2012
Skills
- Money handling expertise
- Quick decision making
- Team player attitude
- Exceptional customer service
- Stress tolerance
- Attention to detail
- Multitasking Abilities
Timeline
Dual Rate Table Games Dealer/floor Supervisor
Sol Casinos
04.2016 - 09.2023
Waitress
Famous Sams
09.2014 - 01.2015
Sales Representative
Vxi Global Solutions
04.2014 - 04.2015
Health Insurance Specialist
C3 Customer Contact Channels
01.2013 - 01.2014
Sales Agent
Coworx Staffing
01.2013 - 01.2014
High School Diploma -
Ombudsman Charter Valencia
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