Alejandro Cordero

• Prepared reports detailing findings of inspections, investigations, and tests.
• Ensured compliance with industry regulations through meticulous attention to detail during inspections.
• Delivered detailed reports on findings from inspections, helping my leads understand areas requiring attention or improvement in order to maintain regulatory compliance.
• Upheld codes and regulations governing materials, processes, and procedures with residents.
• Maintained up-to-date inspection and audit records for improved reporting and analysis.
• Effectively communicated with residents to ensure they were fixing or on the right track with their recycling on inspections. Educate them on the requirements and expectations.

Managed and addressed residential customer inquiries and complaints ensuring prompt and effective resolutions to issues including power outages, billing disputes, and payment challenges.

Utilized critical thinking and empathy to understand customer needs, proposing personalized solutions such as Budget Billing and energy support programs while maintaining a professional and compassionate demeanor.

Leveraged the CC&B system to research customer inquiries, initiate, and follow-through on work orders, ensuring timely completion and compliance with company standards.

Evaluated customers' credit history and negotiated flexible payment arrangements for deposits, delinquent bills, and other financial matters, aligning with organizational policies and customer capabilities.

Collaborated closely with supervisors to keep them informed about critical or sensitive customer issues, and escalated calls as needed for special concerns such as threats or safety/health matters.

Provided high-quality customer service in line with company standards, consistently greeting customers with a friendly demeanor and ensuring a courteous and efficient checkout experience.

Managed cash transactions with accuracy, operated electronic scanning cash registers, reconciled cash and coupons at the beginning and end of shifts, and completed the company’s Cashier-Checker training course.

Handled groceries of various weights, scanned items accurately, maintained display areas near the checkout, and restocked as needed, ensuring that products were handled with care to prevent damage.

Demonstrated the ability to work both independently and within a large team, successfully multitasking and adapting to a high-paced work environment while adhering to company policies and procedures.

Completed advanced manager training and served as a team lead for all-purpose clerks, overseeing their performance, and providing guidance. Demonstrated ability to inspire and coordinate team members to achieve common goals and enhance the overall efficiency of the store operations.

Sorted and performed quality control measures of donated items.

Maintained organized and clean worksite.

Displayed excellent customer service when greeting customers and accepting donations.

Assisted in loading and unloading of transport trucks.