Alejandro Hinojosa
Tucson,ARIZONA
Summary
Dynamic leader with a proven track record at Jack Furrier Tire and Auto Care, adept in customer service and engine repair. Elevated customer satisfaction and sales through innovative strategies, demonstrating exceptional problem-solving and team leadership skills. Achieved significant improvements in operational efficiency and financial accuracy, underscoring a commitment to excellence and goal-oriented results.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Diligent Worker with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Jack Furrier Tire and Auto Care
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Facilitated team-building activities, enhancing team cohesion and morale.
Sales Advisor
Meineke Car Care
07.2022 - 05.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Developed long-lasting client relationships by providing exceptional customer service.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Demonstrated features, answered questions and offered solutions.
- Implemented new sales strategies that led to improved market penetration and higher profit margins.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
Mechanic
Precision Tune Auto Care
06.2021 - 07.2022
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Disassembled defective parts to make proper repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
- Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
- Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
- Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Calculated costs of materials and labor to prepair detailed repair estimates.
- Optimized workshop layout for improved efficiency, reducing time vehicles spent in repair.
- Led team to improve repair turnaround times, coordinating tasks to ensure efficient workflow.
- Customized vehicles according to client specifications, enhancing their overall satisfaction.
- Trained new mechanics in diagnostic techniques, raising overall skill level of team.
- Achieved significant cost savings by negotiating better terms with parts suppliers.
- Increased vehicle reliability by conducting regular maintenance and thorough inspections.
- Enhanced team morale and productivity by establishing positive work environment.
- Diagnosed complex engine issues to restore vehicle performance, ensuring customer satisfaction.
- Investigated customer complaints to identify cause of malfunctions.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Sales Associate
Ross Dress for Less
03.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
Certificate of Technical Studies - Diesel Mechanic
Universal Technical Institute
Avondale, AZ03-2022
High School Diploma -
Marana High School
Tucson, AZ05-2020
Skills
- Sales experience
- Troubleshooting skills
- Problem-solving skills
- Money handling
- Customer service experience
- Maintenance and repairs
- Listening skills
- Team leadership
- Brand awareness
- Hand and power tools
- Multi-tasking strength
- Decision-making
- Excellent people skills
- Problem-solving
- Sales background
- Engine repair
- Reliable and punctual
- Time management
- Goal oriented
Timeline
Assistant Manager
Jack Furrier Tire and Auto Care
05.2023 - Current
Sales Advisor
Meineke Car Care
07.2022 - 05.2023
Mechanic
Precision Tune Auto Care
06.2021 - 07.2022
Sales Associate
Ross Dress for Less
03.2020 - 05.2021
Certificate of Technical Studies - Diesel Mechanic
Universal Technical Institute
High School Diploma -
Marana High School
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