Alejandro Hissiam

* Knowledge of crafting supplies and techniques

* Customer service and sales skills

* Creative problem-solving

* Ability to assist customers with project ideas

* Familiarity with store layout and products

* Good communication skills

• Developed and implemented e-commerce strategies to enhance online sales channels.
• Optimized product listings using SEO best practices to improve search visibility.
• Analyzed customer data to identify trends and inform marketing campaigns.
• Collaborated with cross-functional teams to ensure seamless order fulfillment processes.
• Managed relationships with third-party vendors for logistics and payment processing.
• Trained team members on e-commerce platforms, enhancing overall operational efficiency.
• Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
• Helped find leading online retailers and platforms to connect with consumers.
• Coordinated closely with customer service representatives to address inquiries promptly and effectively resolve issues related to online purchases.

• Resolved customer inquiries promptly, ensuring high satisfaction levels and efficient issue resolution.
• Assisted in managing customer accounts, updating information to maintain accuracy and relevance.
• Utilized CRM software to track interactions, enhancing data management and follow-up processes.
• Collaborated with team members to streamline support workflows, improving response times and service quality.

• Conducted regular safety audits to identify and mitigate workplace hazards.
• Developed and implemented safety training programs for new employees.
• Reviewed and updated safety policies to ensure compliance with regulations.
• Collaborated with management to promote a culture of safety awareness.
• Assisted in incident investigations, documenting findings and recommending corrective actions.
• Maintained accurate records of safety inspections and training sessions.
• Monitored equipment usage to enforce proper safety protocols among staff.
• Facilitated communication between departments regarding safety concerns and initiatives.
• Inspected worksites, practices, and gear for compliance with established safety standards.
• Provided ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
• Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
• Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.

• Assisted in managing daily front end operations, ensuring efficient customer service and staff coordination.
• Collaborated with team members to optimize checkout processes and enhance customer satisfaction.
• Supported the training of new staff on front end procedures and company policies for seamless integration.
• Implemented promotional displays to increase product visibility and drive sales during peak hours.
• Monitored inventory levels at the front end, coordinating restocking efforts to maintain product availability.
• Resolved customer inquiries and complaints promptly, fostering a positive shopping experience and loyalty.
• Analyzed front end performance metrics to identify areas for improvement and streamline workflows.
• Coordinated scheduling for front end staff, ensuring adequate coverage during busy periods for operational efficiency.
• Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
• Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
• Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
• Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
• Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
• Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.

• Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
• Maintained clean and organized checkout area to enhance customer experience and operational efficiency.
• Assisted customers with product inquiries, providing knowledgeable support to drive satisfaction.
• Collaborated with team members to streamline checkout procedures and reduce wait times.

* Customer service skills

* Sales experience

* Product knowledge

* Communication skills

* Ability to work in a fast-paced environment

* Flexibility in scheduling

* Knowledge of plants, trees, and turf

* Experience with landscaping equipment

* Ability to follow landscape designs and plans

* Physical stamina for outdoor work

* Understanding of irrigation systems

* Problem-solving skills for landscape challenges