ALEJANDRO ROSAS MACHADO
Phoenix
Summary
Possess versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
12
12
years of professional experience
Work History
Billing Verifications
Denova Collaborative Health
Phoenix, AZ
04.2025 - Current
- Conduct comprehensive daily audits and verifications of insurance coverage, ensuring strict data entry integrity within client profiles.
- Investigate, analyze, and resolve complex claims issues and discrepancies, performing root-cause analysis to ensure accurate processing.
- Manage high-volume outbound and inbound correspondence, contacting insurance companies to retrieve detailed benefits and communicating directly with patients to update critical account information.
- Maintain meticulous records and adhere to strict compliance guidelines while navigating multiple internal databases and software systems.
Teller /Patient Financial Services Representative
Wells Fargo
Phoenix, AZ
05.2023 - 04.2025
- Proactively identify and mitigate potential fraud risks through meticulous transaction reviews and daily client account analysis.
- Efficiently process high-volume cash and check transactions, including complex deposits, withdrawals, and account management under strict compliance guidelines.
- Maintain impeccable transaction records, consistently ensuring balanced cash drawers and zero-variance daily accounting.
- Provide exceptional customer service, successfully resolving complex client inquiries with precision, care, and an analytical mindset.
Call Center Operations Associate
Charles Schwab
Phoenix, AZ
05.2022 - 05.2023
- Delivered exemplary customer service in a high-volume call center environment, specializing in de-escalating complex client concerns and financial inquiries.
- Supported 401(k) management tasks and maintained sensitive financial records with a high degree of organizational expertise and attention to detail.
- Executed accurate, high-speed data entry tasks to support operational efficiency and ensure seamless office and system operations.
- Collaborated cross-functionally with internal teams to research, analyze, and resolve client account discrepancies.
Home Care Supervisor
Ability360
Phoenix, AZ
05.2014 - 05.2022
- Supervised, scheduled, and led a large team assisting DDD clients, elderly individuals, and those recovering from injuries, maintaining rigorous care standards.
- Conducted detailed evaluations, intakes, and data entry, ensuring all compliance-focused records met strict state and organizational requirements.
- Collaborated directly with AHCCCS case managers to facilitate comprehensive, client-focused care and resolve escalated service issues.
- Managed competing priorities and balanced complex schedules effectively to maximize operational efficiency.
Education
GED -
Mira Loma
Phoenix, AZ05-2015
Full Stack Web Development -
University of Arizona
Tucson, AZ01-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Billing Verifications
Denova Collaborative Health
04.2025 - Current
Teller /Patient Financial Services Representative
Wells Fargo
05.2023 - 04.2025
Call Center Operations Associate
Charles Schwab
05.2022 - 05.2023
Home Care Supervisor
Ability360
05.2014 - 05.2022
GED -
Mira Loma
Full Stack Web Development -
University of Arizona