Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Aleksa Martinez

Chandler

Summary

.

Experienced with managing patient records and administrative functions in healthcare settings, ensuring smooth office operations. Utilizes organizational skills to maintain accurate documentation and compliance with healthcare regulations. Track record of fostering cooperative team environment, leading to enhanced patient care and operational efficiency.

Overview

10
10
years of professional experience

Work History

New Patient Intake Coordinator

Protea Medical Center
05.2024 - Current
  • Serves as main point of contact for new patients starting care at our office
  • Gathers demographic, medical and insurance information from patient to create a medical chart on EHR system
  • Ensures all required intake paperwork is sent and uploaded prior to the appointment
  • Educates patients on the services offered by the clinic, including treatment plans and all potential costs
  • Serves as the main point of contact for all new patient inquiries- answers all incoming calls, text messages and emails
  • Sends welcome emails with required paperwork, protocol, costs and confirmation of new patient appointment
  • Efficiently records all new patient interactions via Excel spreadsheets

Medical Receptionist

Protea Medical Center
05.2023 - Current
  • Answered multi-line phone system, addressing inquiries and directing calls appropriately.
  • Greeted patients and managed appointment scheduling to enhance office efficiency.
  • Coordinated communication between medical staff and patients to streamline services.
  • Utilized electronic health record (EHR) systems for data entry and management tasks.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Medical Biller and Coder

Pacific Sleep Tech
03.2022 - 12.2022
  • Processed medical claims efficiently using electronic health record (EHR) systems.
  • Correctly coded and billed medical claims for all treatments done at the facility
  • Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
  • Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses
  • Mailed out patient overdue statements, and sent individuals to collections as needed

Host/Front Desk/Server

Dave and Busters
05.2019 - 02.2021
  • Greeted and seated guests, ensuring optimal dining experience and efficient table turnover.
  • Managed reservation system, coordinating bookings to maximize seating capacity during peak hours.
  • Collaborated with kitchen and waitstaff to streamline communication and enhance service flow.
  • Trained new hosts on customer service protocols and restaurant policies for consistent guest interactions.
  • Assisted in special event planning by coordinating guest lists and seating arrangements effectively.

Host/Busser/Server

Bubba Gump Shrimp
01.2018 - 04.2019

Host/Cashier/Server

Red Robin
02.2017 - 12.2017

Host/To-Go Specialist/Server

Olive Garden
10.2015 - 01.2017

Education

Associate of Arts - Healthcare Administration, Billing And Coding

Hawaii Medical College
Honolulu
05-2022

Skills

  • Patient confidentiality
  • Medical terminology
  • Appointment scheduling
  • Multi-line phone operations
  • Charting and clinical documentation
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking and organization

Accomplishments

  • Acted as a new hire trainer at every job due to my dedication and knowledge of the job
  • Participated in the Disney College Program Spring 2023, where I furthered my unique customer service experience

Timeline

New Patient Intake Coordinator

Protea Medical Center
05.2024 - Current

Medical Receptionist

Protea Medical Center
05.2023 - Current

Medical Biller and Coder

Pacific Sleep Tech
03.2022 - 12.2022

Host/Front Desk/Server

Dave and Busters
05.2019 - 02.2021

Host/Busser/Server

Bubba Gump Shrimp
01.2018 - 04.2019

Host/Cashier/Server

Red Robin
02.2017 - 12.2017

Host/To-Go Specialist/Server

Olive Garden
10.2015 - 01.2017

Associate of Arts - Healthcare Administration, Billing And Coding

Hawaii Medical College

Similar Profiles

CREATE PROFILE
Aleksa Martinez