Hi, I’m
Aleksandr Blogerman
Chief Innovation Officer | Executive Officer | Chief Digital Officer | Chief Product Officer
Summary
Visionary leader with 10+ years of experience driving innovation, growth, and digital transformation across retail, fintech, mobility, media, and industrial manufacturing. Skilled in building high-performing teams, delivering cutting-edge digital products, and managing complex projects with budgets exceeding $5M. Passionate about applying strategic thinking and data-driven decision-making to build scalable, customer-centric solutions that reshape industry standards. Ready to bring my proven track record in boosting profitability, streamlining operations, and delivering measurable impact in dynamic, fast-paced environments — all in service of driving real business success.
Overview
17
years of professional experience
3
Languages
Work History
Kontakt
Chief of Innovation
08.2024 - Current
Job overview
- Product Owner for three major digital products — defined strategy, ensured market fit, and led cross-functional delivery across UX, dev, marketing, and partnerships.
- Launched and scaled an internal Innovation Incubator into a structured engine for testing and expanding new ideas.
- Oversaw PMO and delivered high-impact digital transformation projects, including:
- – e-document workflows
- – task automation tools
- – logistics tracking & loyalty platforms
- – custom scoring and micro-lending systems
- Drove automation and cross-team collaboration to boost operational efficiency and accelerate innovation adoption.
Kontakt
Director of Value-Added Services (VAS) and Customer Experience
02.2021 - 08.2024
Job overview
- Built the service business vertical from scratch, covering B2C, B2B, and post-sale operations across the retail network.
- Designed and implemented end-to-end service flows: onboarding, SLAs, escalations, and feedback loops.
- Oversaw regional teams handling up to 15,000 service cases monthly, both in-store and in the field.
- Digitized service operations with CRM, automated ticketing, and real-time dashboards.
- Collaborated with legal, finance, and IT to shape warranty, returns, and value-added services.
- Introduced SOPs and training to ensure service consistency across all touchpoints.
- Co-created bundled offerings with product, marketing, and retail teams, linking them to loyalty initiatives.
- Fostered a customer-first culture through feedback-driven service design at scale.
Citrus
Director of Value-Added Services (VAS) & Product Owner (Website)
04.2020 - 10.2020
Job overview
- Managed cross-functional teams across sales, operations, and support, driving insurance, leasing, and subscription services.
- Launched 6 new products and rebuilt the service portfolio into a separate P&L stream, boosting profitability by 33%.
- Acted as Product Owner for online service flows, CRM, and payment integrations.
- Introduced anti-fraud systems with internal scoring and risk automation.
Alser
Director of VAS and Support
06.2018 - 04.2020
Job overview
- Drove revenue through loyalty programs, customer support, and digital services.
- Increased service revenue share by 84%, improving overall business profitability by 18%.
- Delivered 14+ strategic projects, including trade-in, warranty hubs, and bundled services.
Allo
Deputy Director of Digital Services and Support
02.2017 - 06.2018
Job overview
- Optimized business processes and implemented SCRUM methodology to streamline project execution.
- Boosted revenue from services by 130%, introducing unique insurance products and retail service processes.
Education
National Mining University
Master’s Degree from Administrative Management
Skills
Strategic Planning
Accomplishments
- Built and led a 150+ cross-functional team across product, sales, services, ops, and support — driving revenue growth and seamless customer experience.
- Transformed a traditional retail chain into a digital service ecosystem with new verticals in fintech, mobility, OTT, and insurance.
- Secured direct contracts with global partners — Trelleborg, Continental, Yokohama, Uber, Opera, Google, Apple, Samsung, LG, HBO, Paramount, and Disney — spanning manufacturing, distribution, platforms, and content rights.
- In a market where 70% of digital projects fail to launch, over 80% of my initiatives (>$10M total budget) achieved operational success and positive unit economics within two years.
Main Projects
- KontaktTV OTT Platform, Built from scratch: from transcoding and CDN setup to traffic acquisition and multi-platform deployment (TV, iOS, Android, Web). Led monetization strategy (AVOD, SVOD), launched campaigns, scaled user base, and created 3 original channels., 25K+
- Scooter-Sharing (Kontakt Plus), Launched end-to-end: legal setup, hardware sourcing, UX, and ops. Scaled city-wide with adaptive zoning and real-time tracking.
- Company-Wide Digital Transformation, Automated warranty flows, logistics, ERP, and documentation, reducing time-to-market and operational load.
- Fintech SuperApp, Product owner and strategic lead. Defined concept, architecture, and unit economics, merging fintech, e-commerce, loyalty, and services into a single ecosystem.
Timeline
Chief of Innovation
Kontakt
08.2024 - Current
Director of Value-Added Services (VAS) and Customer Experience
Kontakt
02.2021 - 08.2024
Director of Value-Added Services (VAS) & Product Owner (Website)
Citrus
04.2020 - 10.2020
Director of VAS and Support
Alser
06.2018 - 04.2020
Deputy Director of Digital Services and Support
Allo
02.2017 - 06.2018
National Mining University
Master’s Degree from Administrative Management
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