Alesia Perez
Lake Havasu City
Summary
Dedicated professional with extensive experience at Mountain Lakes Resort, excelling in room cleaning and safety protocols. Proven ability to enhance guest satisfaction through effective time management and team collaboration. Recognized for maintaining high sanitation standards and delivering exceptional customer service, ensuring a comfortable environment for all guests.
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
15
15
years of professional experience
Work History
Housekeeper
Mountain Lakes Resort
06.2018 - 02.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
CSR
TA Truck Stop
01.2015 - 05.2018
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Live-In Caregiver
IHSS Adult Services Program
09.2009 - 01.2016
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Transported clients to medical appointments or social engagements as needed while prioritizing safety during travel.
- Implemented strategies for fall prevention in the home environment to minimize injury risk for elderly or disabled clients.
- Enhanced clients'' quality of life by providing compassionate and attentive care.
Behavioral Job Coach
VIP INC
03.2012 - 02.2015
- Maintained detailed records of client interactions, ensuring confidentiality and compliance with industry standards.
- Utilized creative problem-solving skills address barriers faced by clients, working collaboratively formulate solutions that promote success in meeting individual objectives.
- Reduced challenging behaviors by utilizing evidence-based interventions and techniques.
- Supported skill-building activities designed empower individuals take active roles shaping their lives achieving desired outcomes.
- Effectively communicated complex information about individuals' progress toward goals during team meetings or consultations.
- Evaluated client progress regularly using data-driven assessments, adjusting treatment plans as needed.
- Developed strong relationships with families, offering guidance on reinforcing positive behavior change at home.
- Managed caseload efficiently, prioritizing tasks effectively to ensure timely completion of documentation requirements.
Education
GED -
Fontana Adult School
Fontana, CA01-2019
Skills
- Room cleaning
- Safety protocols
- Chemical handling
- Bathroom sanitation
- Guest room restocking
- Time management
- Customer service
- Inventory management
- Problem solving
- Team collaboration
Timeline
Housekeeper
Mountain Lakes Resort
06.2018 - 02.2025
CSR
TA Truck Stop
01.2015 - 05.2018
Behavioral Job Coach
VIP INC
03.2012 - 02.2015
Live-In Caregiver
IHSS Adult Services Program
09.2009 - 01.2016
GED -
Fontana Adult School
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