Alessandra Molina
Tucson
Summary
Organized and dependable candidate, successful at managing multiple priorities, with a positive attitude. To seek and maintain a full-time position that offers professional challenges, utilizing excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Court Management Specialist
Pima County Consolidated Justice Court
Tucson
10.2024 - Current
- Providing information and assistance to the public, attorneys, and other stakeholders.
- Ensuring accurate and timely processing, filing, and archiving of court documents.
- Creating, organizing, and maintaining case files.
- Processing payments, fines, and other financial transactions.
- Providing access to public records and information.
- In compliance with the required COJET training standards per Justice Court.
Food Pantry Manager
Ajoconnor
Ajo
02.2021 - 02.2025
- Responsible for the overall management and organization of the food pantry program, I worked closely with an assistant, interns, and volunteers.
- Supervised food distributions, donations, and deliveries; ordered food, and maintained appropriate inventory; sorted and stored food items in a safe and sanitary manner according to health code regulations.
- Collected and reported data for monthly reports, organized, and maintained records.
- Recruited, trained, and supported interns to enhance customer service skills and comply with food safety standards.
- Cultivated positive relationships with community partners, volunteers, and vendors for the organization's benefits.
- Addressed and resolved service issues to establish trust and increase satisfaction from clients.
Customer Support Techinician
Table Top Telephone
Ajo
09.2023 - 03.2024
- Improved customer service satisfaction by promptly addressing and resolving technical issues.
- Provided exceptional support with comprehensive troubleshooting guides, empowering customers to resolve minor issues independently.
- Reduced call wait times, efficiently prioritizing support tickets, and utilizing time management skills.
- Tracked the progress of open tickets, providing updates as needed throughout the resolution process.
- Managed high-pressure situations calmly when assisting frustrated customers, defusing tensions, while providing efficient resolutions.
Charge
American Red Cross Blood Services
Tucson
11.2008 - 02.2019
- Demonstrated leadership qualities by delegating tasks efficiently among staff, in order to ensure optimal workflow.
- Adhered strictly to infection prevention protocols, such as hand hygiene, PPE utilization, and waste disposal.
- Ensured that all documentation was completed accurately according to established policies and procedures, the patient's medical history, vital statistics, test results, and travel information.
- Supervised the safe and effective use of equipment involved in direct blood donations, and developed accuracy and precision with venipunctures.
- Established personal rapport with donors to provide comfort and assurance throughout the blood donation procedure.
- Actively participated in continuing education programs in order to stay current on trends in the healthcare delivery system.
Education
Certification
Pima Medical Institute
Tucson, AZ10-2008
High School Diploma -
Ajo High School
Ajo, AZ05-1997
Skills
- Team leadership
- Time management
- Verbal and written communication
- Complex problem-solving
- Staff training and development
Certification
- Food Handlers License 2028
- CPR/AED: Adult, Child and Infant + First Aid BLS 2025
- Workplace Harassment Prevention 2025
References
References available upon request.
Timeline
Court Management Specialist
Pima County Consolidated Justice Court
10.2024 - Current
Customer Support Techinician
Table Top Telephone
09.2023 - 03.2024
Food Pantry Manager
Ajoconnor
02.2021 - 02.2025
Charge
American Red Cross Blood Services
11.2008 - 02.2019
Certification
Pima Medical Institute
High School Diploma -
Ajo High School
Similar Profiles
Brian HandleyBrian Handley
Court Case Processing Specialist at Pima County Consolidated Justice CourtCourt Case Processing Specialist at Pima County Consolidated Justice Court
JANE S. CARTERJANE S. CARTER
Court Operations Manager at Pima County Consolidated Justice CourtCourt Operations Manager at Pima County Consolidated Justice Court
Andrea EspinozaAndrea Espinoza
Judicial Assistant at Pima County Superior CourtJudicial Assistant at Pima County Superior Court
ZAID Ali ALJAZZAZIZAID Ali ALJAZZAZI
Investment Banking Analyst at Acquara Management ConsultantInvestment Banking Analyst at Acquara Management Consultant
Marcos HolguinMarcos Holguin
Maintenance Technician 2 at Salvation Army Hospitality HouseMaintenance Technician 2 at Salvation Army Hospitality House