Alessandro Lacey
Phoenix,Az
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Food Court Associate
Costco
07.2023 - Current
- Responded promptly to inquiries from management regarding operational issues.
- Maintained safe food handling practices to prevent germ spread.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted customers and provided excellent customer service.
- Supported management staff in monitoring daily operations, identifying areas for improvement and implementing changes as needed.
Team Manager
Valor Global
04.2018 - 12.2023
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
- Designed, reproduced and distributed variety of training aids for onboarding team members.
- Led regular team meetings to communicate current business trends and relevant updates.
- Supported HR staff with recruiting and retaining high-performing talent.
- Collaborated with others to discuss new opportunities.
Prior Authorization Specialist
CVS/caremark
05.2015 - 04.2018
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Clarified patient inquiries and questions to update patient account information in computer system.
- Conducted quality assurance audits of prior authorization processes according to established standards.
- Educated healthcare professionals on how to properly submit a request for pre-authorization.
EVS Lead
Banner Estrella Medical Center
10.2012 - 04.2015
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Conducted periodic audits of cleaning records and logs maintained by EVS staff members.
- Trained new employees on proper cleaning techniques as well as safety protocols.
- Completed routine maintenance checks, notifying management of needed repairs.
- Kept business entrances clean, tidy and professional in appearance.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Discarded cardboard boxes and trash in compactors and balers.
- Performed daily inspections of areas assigned to ensure cleanliness standards were met.
- Replaced bedding sets including sheets, blankets, pillows, duvets.
- Inspected lobbies and public areas to ensure they met company standards of cleanliness.
Education
High School Diploma -
Copper Canyon High School
Glendale, AZ05.2010
Skills
- Microsoft Office, Excel, Word, Power Point & Outlook
- Employee Development
- Onboarding and Orientation
- Documentation and Reporting
- Customer Service
- Efficient multitasking
- Food handling certification
Accomplishments
Completed Supervisor in training for Costco food court.
Timeline
Food Court Associate
Costco
07.2023 - Current
Team Manager
Valor Global
04.2018 - 12.2023
Prior Authorization Specialist
CVS/caremark
05.2015 - 04.2018
EVS Lead
Banner Estrella Medical Center
10.2012 - 04.2015
High School Diploma -
Copper Canyon High School
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