Summary
Overview
Work History
Education
Skills
Teaching Experience: Welcome to Golf
Timeline
Generic

Alex Burke

Tempe

Summary

Passionate and dedicated golf professional with over five years of hands-on experience in the golf industry. Skilled in all aspects of golf operations, including customer service, team leadership, and golf instruction. Proven track record of providing exceptional experiences for guests, from managing daily operations and overseeing a team, to teaching golf clinics. Committed to growing the game and helping golfers of all skill levels improve their abilities. Currently advancing through the PGA Professional Golf Management (PGM) Program, with a focus on player development, course operations, and event coordination. Excited to continue fostering a love for the game through teaching, and delivering outstanding customer service.

Overview

3
3
years of professional experience

Work History

Assistant Golf Professional

Papago Golf Club
Phoenix
02.2023 - Current
  • Serve as a key point of contact for members and guests, ensuring an exceptional customer experience through professional, friendly, and efficient service.
  • Manage daily golf operations, including checking in golfers, managing tee times, and maintaining pace of play standards.
  • Drive pro shop sales by promoting merchandise, assisting customers with product selection, and maintaining organized, visually appealing displays.
  • Provide private and group golf instruction to players of all skill levels, fostering player development and engagement.
  • Support the planning and execution of tournaments and special events, ensuring smooth coordination, and high-quality service.
  • Collaborate with the golf operations team to implement strategies that enhance guest satisfaction and promote repeat play.

Outside Service Supervisor/Pro Shop Attendant

Kokopelli Golf Club
Gilbert
02.2022 - 04.2023
  • Supervised a team of 10+ outside service staff, providing clear direction, hands-on leadership, and daily coordination to ensure smooth golf operations and exceptional guest service.
  • Fostered a team culture focused on professionalism, efficiency, and hospitality, contributing to an elevated customer experience across all points of contact.
  • Oversaw daily tasks including staging carts, managing the driving range, assisting with bag drop, and maintaining a clean and organized facility.
  • Worked in the pro shop to check in golfers, manage tee times, answer guest inquiries, and facilitate merchandise sales.
  • Assisted in organizing and executing tournaments, corporate outings, and member events to ensure seamless experiences for all participants.
  • Acted as a liaison between outside services and golf operations management to maintain consistency and operational excellence.

Education

Bachelor of Science - Management

W. P. Carey School of Business, Arizona State University
Tempe, AZ
05.2025

PGA PGM Program

Skills

  • Customer service
  • Event planning
  • Team leadership
  • Sales management
  • Golf instruction
  • Operations coordination

Teaching Experience: Welcome to Golf

  • Lead instructor for Welcome to Golf, a 4-week introductory program designed to teach fundamentals to beginner golfers.
  • Collaborated with two other golf professionals to deliver high-quality instruction to groups of ~20 students per session.
  • Emphasized creating a fun, welcoming environment to encourage continued participation and enjoyment of the game.

Timeline

Assistant Golf Professional

Papago Golf Club
02.2023 - Current

Outside Service Supervisor/Pro Shop Attendant

Kokopelli Golf Club
02.2022 - 04.2023

Bachelor of Science - Management

W. P. Carey School of Business, Arizona State University

PGA PGM Program

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Alex Burke