Alex Carrasco
Sahuarita,AZ
Overview
13
13
years of professional experience
Work History
Extended Service Manager
Chas Roberts
04.2023 - Current
- Handled daily operations for extended service of private and commercial service
- Handled training of new and existing techs
- Dealt with customer complaints and concerns
- Handled correction of service tickets and payments for work done
- Controlled man power for staff concerns
- Set up and generated new leads for sales department
- Handled warranty calls for new build as well as install for new construction
- Later took over for plumbing services in Tucson and scrounging area
- Handled 60 independent calls per day
- Dealt with client complaints
Director of Operations
Homeland Security Network
07.2020 - 04.2023
- Managed Boarder Patrol facilities
- In charge of all main and sub contractors for facilities
- Total of 600 employees across 6 sites 40 reporting directly
- Handled Payroll, hiring, termination, training, Osha, contract negotiations
- Also did budget, accounting, expense reports
- Did this for Tucson and later for Yuma, and El Paso, Del Rio, Donna, Florida
Maintenance Director
NAVAIR DoD
07.2015 - 06.2020
- Over see Prep and Paint H53, H60 Bravo Sierras Romeo, E2, C2, V22 Osprey, F18 and application of stealth coating on F18 legacy’s
- Worked on stripping and application of paint to aircraft per specific instructions
- Laid out design and call signs for aircraft
- Itch and Aldine skin to paint
- Blasting media of varies type
- Applied corrosive inhibitor coating to airframes per Navy standard
- Later moved to avionics director over all all aspects of repair for electrical systems of aircraft
Superintendent
APEX Contractors
09.2011 - 07.2015
- Managing the entire project lifecycle from initiation to completion. including cost control. scheduling. quality control. safety management. and coordinating all onsite operations with subcontractors and personnel to ensure the project is built according to specifications and within deadlines ran 2 projects at any given time. Consistent communication with clients, engineers via email and video conference
Education
High School Diploma - General Education
Tanque Verde High School
Tucson, AZ01.2011
Skills
- Customer service
- Team leadership
- Conflict resolution
- Service operations
- Process improvement
- Performance management
- Staff training
- Problem solving
- Relationship building
- Communication skills
- Project management
- Sales support
- Goal setting
- Risk management
- Employee engagement
Timeline
Extended Service Manager
Chas Roberts
04.2023 - Current
Director of Operations
Homeland Security Network
07.2020 - 04.2023
Maintenance Director
NAVAIR DoD
07.2015 - 06.2020
Superintendent
APEX Contractors
09.2011 - 07.2015
High School Diploma - General Education
Tanque Verde High School
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