Alex Chapman
Phoenix
Summary
Accomplished professional with experience overseeing rental sales and other business activities to maximize profitability. Versatile leader with successful history managing staff, leading operations, and serving customers.
Overview
4
4
years of professional experience
Work History
Branch Rental Manager
Enterprise Rent-A-Car
Spokane
01.2025 - Current
- Improved customer service score to the top score in Washington
- Trained and managed processes to a team to successfully operate our business
- Developed and maintained business rental accounts in the area
- Increased sales at the branch over prior year by 75%
- Increased Net-Profit over prior year every month including 111% in February and 30% in March
- Coordinated vehicle inventory management to optimize fleet availability and utilization.
Assistant Branch Manager
Enterprise Rent-A-Car
Spokane
05.2024 - 12.2024
- Managed the Enterprise, Alamo, and National at the Spokane International Airport
- Created a successful rotating schedule for over 30 employees for a 7 days a week, 18-hour per day operation
- Managed and maintained a 2000 vehicle fleet
- Achieved 7% growth in profitability from prior year
Management Trainee
Enterprise Rent-A-Car
Spokane
10.2023 - 04.2024
- Successfully completed management trainee program
- Tasked with opening and growing new branch in North Spokane
- Grew new office in fleet by 300% within the first 3 months of opening
Recruiter
Aerotek
Spokane
01.2022 - 01.2023
- Recruited and maintained over 50 contractors throughout the year
- Generated on average $8000 weekly revenue
- Reached top 25 recruiter on the West Coast and top 100 recruiter in the U.S.
- Maintaining relations with assigned account to continue business staffing needs
- Cold-calling candidates in order to fulfill staffing requirements
- Serviced contractors when needed as well as terminated contracts if necessary
- Interviewed several candidates per day for multiple positions and industries
- Sourced candidates through job boards and social media platforms.
Education
Bachelor of Arts - Business Administration And Management
Washington State University
Pullman, WASkills
- Customer service
- Sales growth
- Inventory management
- Team management
- Account management
- Staff scheduling
- Fleet optimization
- Business development
- Customer relationship management
- Process improvement
- Employee training
- Performance Metrics
- Operational Efficiency
- Risk Management
- Budget Management
Timeline
Branch Rental Manager
Enterprise Rent-A-Car
01.2025 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
05.2024 - 12.2024
Management Trainee
Enterprise Rent-A-Car
10.2023 - 04.2024
Recruiter
Aerotek
01.2022 - 01.2023
Bachelor of Arts - Business Administration And Management
Washington State University