Alex Martinez
Phoenix
Summary
Dynamic leader with extensive experience at Safeway, excelling in customer service management and problem-solving. Expert in training and mentoring, with a proven track record of enhancing customer satisfaction and loyalty. Skilled in cash handling and maintaining high service standards, contributing to significant team achievements and operational excellence.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Safeway
07.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Customer Service Representative
Safeway
07.2018 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Barista
Safeway
07.2013 - 07.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Chandler High School
Chandler, AZ2012
Skills
- Customer service
- Problem-solving
- Training and mentoring
- Excellent time management skills
- Cash handling
- Adherence to high customer service standards
- Exceptional telephone etiquette
- Administrative support
- Employee scheduling
Timeline
Customer Service Manager
Safeway
07.2020 - Current
Customer Service Representative
Safeway
07.2018 - 07.2020
Barista
Safeway
07.2013 - 07.2018
High School Diploma -
Chandler High School
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