Alex Porter
Phoenix,AZ
Summary
Accurate bartender skilled in the art of mixing, garnishing and serving drinks based on customers' needs in hospitality industry ranging from casual to high-end establishments. Offering in-depth knowledge of cocktail recipes and spirits. Consistently contributes to dynamic teams at high-volume, fast-paced establishments.
Overview
5
5
years of professional experience
Work History
BARTENDER
CHAM PANG LANES/FLAGSHIP RESTAURANT GROUP
01.2022 - Current
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced bar atmosphere by creating visually appealing and unique cocktail presentations.
- Increased customer satisfaction by providing efficient and friendly service in high-volume environments.
- Skilled at working independently and collaboratively in team environments.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty
- Helped open Cham Pang Lanes in Omaha, Nebraska (Opened Sept. 2024)
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Trained 10 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
LEAD BARTENDER
GREAT WOLF LODGE
01.2020 - 10.2021
- Educated in mixology, Managing bar from open shifts to closing shift duties.
- Maintaining clean environment and monitoring all liquors and following guidelines to measuring alcohol portions.
- Sustaining high intensity crowds, having strong interpersonal skills and having a knack for multi-tasking.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Consulted with managers to organize special events and promotions.
BANQUET BAR BACK
PECHANGA RESORT AND CASINO
07.2019 - 10.2019
- Setting up mobile bars, making sure internet, power, and lights are functioning properly.
- Checking POS systems, receipt printers, and registers work.
- Maintaining stocks, changing/fixing kegs, collecting empty glasses, maintaining premises clean, ensuring there is plenty of clean glassware, and re-stocking ice.
- Always assisting bartenders when needed.
- Always maintaining positive and helpful attitude towards guests when delivering drinks and staying knowledgeable about drink recipes.
Education
Associate of Arts -
Maricopa Community Colleges - Glendale Community College
Glendale, AZ12.2019
Certification - Food And Beverage
SCBS) Southern California Bartending School
Anaheim Hills, California11.2019
Diploma -
Willow Canyon High School, Glendale Community College
Surprise, Glendale, Arizona05.2014
Skills
- Professional Service Standards
- Cleaning and Sanitizing
- Monitoring Alcohol Consumption
- Identification and Compliance
- TIPS Certified
- Handling Difficult Customers
- Stamina and Endurance
- Teamwork and Professionalism
- Cocktail creation
- New Hire Training
Timeline
BARTENDER
CHAM PANG LANES/FLAGSHIP RESTAURANT GROUP
01.2022 - Current
LEAD BARTENDER
GREAT WOLF LODGE
01.2020 - 10.2021
BANQUET BAR BACK
PECHANGA RESORT AND CASINO
07.2019 - 10.2019
Associate of Arts -
Maricopa Community Colleges - Glendale Community College
Certification - Food And Beverage
SCBS) Southern California Bartending School
Diploma -
Willow Canyon High School, Glendale Community College
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