Alex Trevino
Phoenix
Summary
Certified Pharmacy Technician with proven track record in medication safety and regulatory compliance.
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Genoa Healthcare
04.2025 - Current
- Maintained accurate patient records and medication inventory management systems.
- Trained new staff on pharmacy procedures, policies, and best practices.
- Implemented process improvements to enhance workflow efficiency in the pharmacy setting.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Senior Pharmacy Technician
Walgreens
01.2021 - Current
- Certified Pharmacy Technician with proven track record in medication safety and regulatory compliance.
- Managed inventory and procurement of medications, ensuring availability of medications to optimize patient therapy and safety.
- Trained and mentored junior pharmacy staff, ensuring compliance with healthcare regulations and insurance claims management.
- Implemented pharmacy operations and customer service, including prescriptions and insurance claims management.
- Maintained a clean and organized pharmacy environment.
- Performed data entry for medication orders and patient prescriptions.
- Assisted pharmacists in preparing and dispensing medications.
- Administered vaccines to patients in accordance with state regulations.
- Maintained accurate records of vaccinations and patient information.
- Educated patients about vaccine benefits and potential side effects.
- Conducted pre-vaccination screenings to assess patient eligibility.
- Managed inventory of vaccines and ensured proper storage conditions.
- Filling automated dispensing machines.
- Help healthcare providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist.
- Maintain records by recording and filing physicians' orders and prescriptions.
- Monitored key performance indicators to assess operational effectiveness.
- Managed pharmacy team in daily operations to improve efficiency.
- Conducted performance reviews for team members, providing guidance and creating new goals.
- Oversaw quality operations of the pharmacy, ensuring compliance with federal regulations.
- Analyzed pharmacy performance metrics and created strategic plans for improvement.
- Collaborated with insurance companies to streamline claims processes and resolve billing issues.
- Coordinated staff training programs to improve service delivery and customer service skills.
- Coordinated weekly staff schedules to ensure optimal coverage and efficiency in a retail environment.
- Monitored and adjusted schedules in response to peak business hours and special events.
- Conducted interviews.
- Strong communication and interpersonal skills, creating good relationships with healthcare providers, patients and fellow team members.
Tanning Consultant
Palm Beach Tan
01.2021 - 12.2021
- Educated clients on proper tanning practices and safety measures for optimal results.
- Developed and implemented promotional strategies to increase customer engagement and drive sales.
- Collaborated with team members to achieve monthly sales targets and enhance overall customer satisfaction.
- Conducted regular inventory checks to maintain stock levels and ensure product availability for clients.
- Provided exceptional customer service in a fast-paced retail environment, ensuring a welcoming atmosphere for clients.
- Maintained knowledge of tanning products and services to effectively recommend solutions tailored to client needs.
- Facilitated cleanliness and organization of the salon, ensuring the best experience.
- Educated customers on tanning safety and skin care after tanning sessions.
- Managed appointment scheduling and walk-ins efficiently.
Sales Associate
Victoria's Secret
08.2020 - 12.2020
- Assisted customers in locating products and provided exceptional service to enhance their shopping experience.
- Maintained merchandise displays and ensured an appealing store layout.
- Cashier at Victoria's Secret, managing cash transactions and providing friendly service.
- Product demonstrator.
- Utilized point-of-sale (POS) systems effectively to expedite customer transactions.
- Greeted and welcomed customers into the store with a friendly tone.
- Ensure high levels of customer satisfaction through excellent customer service and product knowledge.
Customer Service
Bed Bath and Beyond
08.2018 - 08.2020
- Maintained detailed knowledge of products and services to effectively assist customers.
- Recommended alternative items if product was not available.
- Asked open-ended questions.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Ensured superior customer experience by addressing concerns by resolving problems or complaints in a timely manner.
- Bagged, boxed or gift-wrapped sold merchandise.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Described products to customers and accurately explained details and care of merchandise.
- Managed, selected and help locate and obtain merchandise based on customer requests.
Education
High School Diploma -
College View Academy
Some Education Nursing - undefined
Union College
Certified Pharmacy Technician - undefined
Skills
- Attention to Detail
- Customer Service Skills
- Medication Management
- Pharmaceutical Knowledge
- Ability to Work Under Pressure
- Communication Skills
- Problem-Solving Skills
- Computer Proficiency
- Teamwork
- Time Management
- Familiarity with pharmacy software
Certification
- Immunizer
- CPR
Languages
English
Timeline
Certified Pharmacy Technician
Genoa Healthcare
04.2025 - Current
Senior Pharmacy Technician
Walgreens
01.2021 - Current
Tanning Consultant
Palm Beach Tan
01.2021 - 12.2021
Sales Associate
Victoria's Secret
08.2020 - 12.2020
Customer Service
Bed Bath and Beyond
08.2018 - 08.2020
Some Education Nursing - undefined
Union College
Certified Pharmacy Technician - undefined
High School Diploma -
College View Academy