Alexa Arreola
Phoenix
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Esthetician proficient in computer spa programs, product sales and customer appointment set-up.
Overview
7
7
years of professional experience
Work History
Cerologist
Waxing in the city
08.2023 - 09.2024
- Maintained sanitary and hygienic work environment to ensure safety of clients and staff.
- Performed waxing services, including eyebrow shaping, lip waxing, bikini waxing and full body waxing.
- Cleaned tools and equipment after each use following safety protocols.
Guest Service Associate
European Wax Center
05.2023 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 25%.
- Used Zenoti to check daily record sheets, guest accounts and available vouchers.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
Bilingual Senior Specialist
Discover Financial
08.2017 - 08.2022
- Deliver exceptional customer service with integrity and high level of professionalism with all levels of customers, team members and management in English and Spanish
- Ability to influence, educate, and connect customer to technology and share value of digital banking options
- Navigate multiple computer systems, applications, and utilize search tools to find information
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Proven ability to learn quickly and adapt to new situations
Education
License - Aesthetician
Avalon School of Cosmetology
Phoenix, AZ02.2023
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05.2017
Skills
- Google suite (Drive, sheets)
- Microsoft suite (Excel, Work, Teams)
- Cisco IP Communicator
- Zenoti
- File and Record Maintenance
- Multitasking Strengths
- Sales Expertise
Accomplishments
- Top 10% performer as a Customer Service representative in quality assurance, and customer service for multiple years working for discover
- Participated in Fantasy Fusion Fashion Show to prep models
Languages
Spanish
Full Professional
Timeline
Cerologist
Waxing in the city
08.2023 - 09.2024
Guest Service Associate
European Wax Center
05.2023 - 08.2023
Bilingual Senior Specialist
Discover Financial
08.2017 - 08.2022
High School Diploma -
Barry Goldwater High School
License - Aesthetician
Avalon School of Cosmetology
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