Alexa Bombela
Buckeye
Summary
Motivated individual with a strong background in hospitality. Handles customer inquiries and resolves issues effectively while maintaining high standards of service and cleanliness. Committed to enhancing guest experiences through teamwork and problem-solving.
Overview
2
2
years of professional experience
Work History
Hospitality Team Member
Alliance Distribution Center LLC
Phoenix, AZ
03.2024 - Current
- Provided exceptional customer service by addressing guest inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with team members to optimize workflow during peak service times.
- Assisted in training new staff on operational procedures and customer interaction protocols.
- Supported management in executing promotional events, driving increased customer engagement.
- Enhanced menu presentation standards, contributing to improved overall dining satisfaction ratings.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Identified opportunities for upselling additional services or amenities during guest interactions leading to increased revenue generation.
- Improved overall efficiency by streamlining front desk operations and completing tasks in a timely manner.
- Helped resolve conflicts or disputes among guests or team members courteously, maintaining a harmonious working environment.
- Ensured all safety protocols were followed within the hotel premises, minimizing potential risks to guests'' wellbeing.
- Supported kitchen staff during peak hours, ensuring timely delivery of high-quality food.
Education
High School Diploma -
Estrella Foothills Highschool
Goodyear, AZ05-2026
Skills
- Customer service focus
- Professional appearance
- Cross-cultural sensitivity
- Problem-solving skills
- Hospitality services
- Teamwork and collaboration
- Multitasking Abilities
- Computer skills
Languages
Spanish
Full Professional
Timeline
Hospitality Team Member
Alliance Distribution Center LLC
03.2024 - Current
High School Diploma -
Estrella Foothills Highschool