Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexa Cordova

Naco

Summary

Dynamic professional with extensive experience at Copper Queen Community Hospital, excelling in accounts payable and receivable management. Proven ability to enhance organizational efficiency through effective document management and exceptional customer service. Skilled in data entry and adept at fostering strong relationships, ensuring compliance with regulations while delivering outstanding support to clients and stakeholders.

Overview

12
12
years of professional experience

Work History

Business Office Clerk

Copper Queen Community Hospital
Bisbee
08.2019 - Current
  • Assisted with month-end closing activities such as reconciling accounts payable and receivable and preparing journal entries.
  • Developed procedures for efficient handling of accounts receivable and payable transactions.
  • Answered customer inquiries regarding billing and payment issues.
  • Inputted data into accounting systems accurately and timely.
  • Maintained accurate records of customer accounts in the database system.
  • Performed general office duties such as filing, photocopying, faxing, mailing.
  • Processed incoming payments, including cash, checks, and credit cards.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Maintained confidentiality of sensitive information and documents.
  • Trained staff members to perform work activities and use computer applications.
  • Responded promptly to customer complaints via phone or email correspondence.

Call Center Representative

Humana
Tucson
01.2013 - 05.2025
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments and complaints.

Referral Coordinator

Chiricahua Community Health Centers
Sierra Vista
05.2015 - 08.2018
  • Collaborated with internal departments to ensure smooth transitions for referred patients.
  • Developed relationships with key stakeholders within the healthcare system to facilitate effective referrals.
  • Ensured compliance with HIPAA regulations when handling patient information.
  • Conducted outreach to community providers for referrals and resources.
  • Reviewed medical records to determine if additional services are needed prior to making a referral.
  • Provided excellent customer service to both internal and external customers.
  • Provided feedback on relevant referral trends, issues, and best practices.
  • Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
  • Communicated regularly with patients regarding their care plans following a referral.

Education

High School Diploma -

Bisbee High School
Bisbee, AZ
05-2012

Skills

  • Accounts payable
  • Accounts receivable
  • Data entry
  • Record keeping
  • Document management
  • Customer service
  • Data entry proficiency
  • Medical terminology
  • Verbal communication

Languages

Spanish
Professional

Timeline

Business Office Clerk

Copper Queen Community Hospital
08.2019 - Current

Referral Coordinator

Chiricahua Community Health Centers
05.2015 - 08.2018

Call Center Representative

Humana
01.2013 - 05.2025

High School Diploma -

Bisbee High School

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Alexa Cordova