Alexa Emel-Aiken
Scottsdale
Summary
Dedicated professional with exceptional customer service skills and a proven ability to enhance guest experiences. Committed to maintaining a welcoming atmosphere and ensuring smooth operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Of House
Great Gadsby Bakery
Gilbert, AZ
03.2025 - 11.2025
- Managed front-of-house operations, ensuring smooth workflow during peak hours.
- Trained new staff on operational procedures and customer engagement techniques.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with kitchen staff to coordinate timely food delivery and service flow.
- Monitored inventory levels, assisting in stock replenishment and supply ordering processes.
- Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Product Packager
Family Members
Chandler, AZ
04.2023 - 10.2025
- Followed packing processes to increase speed and accuracy.
- Operated and maintained packaging equipment with focus on safety and productivity.
- Communicated with supervisors regarding any issues with packaging process.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Labeled containers and packaging.
Paralegal Assistant
Dana Law Group
Gilbert Az
02.2023 - 07.2023
- Assisted in the organization and management of case files and legal documents.
- Coordinated scheduling of meetings for attorneys and clients.
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
- Strengthened attorney-client relationships through timely follow-ups on inquiries and concerns.
- Assisted lawyers with materials preparation for internal and external training events.
Hostess
The Nook
Gilbert, AZ
02.2022 - 01.2023
- Greeted and seated guests, ensuring welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Monitored dining area for cleanliness, promptly addressing any issues to maintain standards.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered phone calls to take orders, give information and document reservations.
- Answered customer questions about hours, seating, and menu information.
Education
No Degree -
Grad Solutions
Gilbert, AZSkills
- Customer service
- Multitasking proficiency
- Teamwork and collaboration
- Problem-solving
- Friendly, positive attitude
- Telephone etiquette
- Customer relationship management
- Self motivation
- Effective communication
- Reliability
Certification
- Food Handler
- Alcohol ServSafe
Timeline
Front Of House
Great Gadsby Bakery
03.2025 - 11.2025
Product Packager
Family Members
04.2023 - 10.2025
Paralegal Assistant
Dana Law Group
02.2023 - 07.2023
Hostess
The Nook
02.2022 - 01.2023
No Degree -
Grad Solutions