Summary
Overview
Work History
Education
Skills
Languages
Contact
Education and Training
Timeline
Generic

Alexa Galvez

Tucson

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the contractor licensing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Sales/Customer Service Representative

Arizona Contractor License Center
02.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Identified and resolved discrepancies and errors in customer accounts.

Assistant Manager

The Hook Up Guys
08.2019 - 02.2022
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet company demand.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedule routes and inventory control.

Daycare Assistant Teacher

Kids First Preschool
06.2017 - 06.2020
  • Kept class space organized, clean and learning-focused for optimal student development.
  • Monitored children in classroom spaces, common areas and on playground to maintain optimal safety.
  • Related well to parents and kept each informed about new daycare activities or behavioral concerns.
  • Encouraged students to interact positively and calmly solve disputes.
  • Modeled good behaviors for students and maintained classroom discipline.
  • Enhanced student learning by teaching foundational skills in letter, number and color recognition.
  • Respected cultural and familial backgrounds of different children with personalized approach to childcare.
  • Promoted exploration and student-led learning in children.
  • Read aloud and played alphabet games to encourage early literacy.
  • Introduced learning activities and imaginative play materials for children to explore and manipulate.
  • Identified symptoms of emotional and developmental issues and alerted parents or guardians.
  • Assisted with school day activities, before and after-school supervision, and lunch and recess.
  • Arranged desks and chairs to make rooms more conducive to study.
  • Helped students get on and off bus and fasten seatbelts.
  • Read stories to children and taught painting, drawing and crafts.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Observed children to record development.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Kept records of over many students' progress, detailing behavioral, emotional, academic and social growth.
  • Planned and led games, reading and activities for groups of 8 children.
  • Inventoried classroom supplies needed for the next day.
  • Implemented behavior modeling and positive reinforcement into daily routines.

Education

High School Diploma -

Ace High Schhol
03.2012

Skills

  • Customer service
  • Relationship building
  • Computer proficiency
  • Complaint resolution
  • Professional telephone demeanor
  • Follow-up skills
  • Paperwork processing
  • Appointment scheduling
  • Documentation
  • Building rapport
  • Account updating
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
Professional

Contact

Tucson, AZ 85747

Education and Training

Tucson, AZ

Timeline

Sales/Customer Service Representative

Arizona Contractor License Center
02.2022 - Current

Assistant Manager

The Hook Up Guys
08.2019 - 02.2022

Daycare Assistant Teacher

Kids First Preschool
06.2017 - 06.2020

High School Diploma -

Ace High Schhol

Similar Profiles

CREATE PROFILE
Alexa Galvez