Alexa Hooper

- Resolved customer inquiries in a timely manner.

- Provided information about products and services available to customers.

- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

- Organized and prioritized tasks and activities, and worked within strict timeframes and deadlines.

- Maintained knowledge of current sales promotions and new product releases.

- Trained and onboarded new team members on company policies, procedures, and service standards.

- Maintained shifting priorities to keep up with the flow of business.

- Operated multiple point-of-sale systems to ensure accurate order entry, payment processing, and reporting of transactions.

- Handling daily cash and credit transactions, balancing drawers, and reconciling payments.

- Managed multiple clients' requests simultaneously, maintaining accuracy under high-pressure conditions.

- Prioritized and organized multiple projects in a fast-paced environment while meeting tight deadlines.

- Provided professional client support while addressing inquiries and resolving concerns to ensure guests are properly taken care of.

- Coordinated with cross-functional teams to fulfill customer needs efficiently and resolve issues in real time.

-Helped to maintain accurate records of transactions, orders, and special requests to support operational tracking and support.