ALEXA OLVERA
Rio Rico
Summary
Energetically advanced customer satisfaction at Ranger Land Systems by spearheading cross-functional teams, enhancing productivity by 20%. Leveraged problem-solving and teamwork skills to optimize operations and mentor staff, significantly improving project execution. Demonstrated exceptional customer service and data management capabilities, ensuring seamless and efficient workplace operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Processing Coordinator
Ranger Land Systems
07.2024 - Current
- Assisted clients with inquiries, resolving issues promptly and maintaining customer satisfaction.
- Coordinated cross-functional teams for seamless project execution and improved overall productivity.
- Conducted regular process audits, identifying inefficiencies and recommending corrective actions to optimize operations.
- Mentored junior team members, fostering professional development and skills growth within the department.
CARETAKER FOR CBP
COASTAL CLINICAL MANAGEMENT
02.2024 - 07.2024
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Work 40 hours with the public Clearance at the Border patrol facility
Front Desk Receptionist
CHUCHO PRODUCE
02.2023 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Administrative Assistant
LOMA MARIPOSA APARTMENTS
11.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
VACCINE SUPPORT
MARIPOSA CLINIC
09.2020 - 09.2021
- Educated patients on the benefits and potential side effects of the influenza vaccine, addressing concerns and answering questions.
- Demonstrated flexibility by adapting to fluctuating patient volume and varying workloads during peak flu vaccination periods.
- Improved patient satisfaction by providing efficient and empathetic care during influenza vaccine administrations.
- Promoted a positive patient experience with clear communication and gentle injection techniques.
IHOP
SERVER
01.2019 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Rio Rico High School
Rio Rico, AZ05.2019
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Certification
CPR
Additional Information
CUSTOMER SERVICE
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Processing Coordinator
Ranger Land Systems
07.2024 - Current
CARETAKER FOR CBP
COASTAL CLINICAL MANAGEMENT
02.2024 - 07.2024
Front Desk Receptionist
CHUCHO PRODUCE
02.2023 - 09.2023
Administrative Assistant
LOMA MARIPOSA APARTMENTS
11.2022 - 01.2023
VACCINE SUPPORT
MARIPOSA CLINIC
09.2020 - 09.2021
IHOP
SERVER
01.2019 - 03.2020
High School Diploma -
Rio Rico High School
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