Alexa Sandoval
Glendale
Summary
Efficient BDC Service Representative with a strong background in sales, customer service, and high-volume clerical operations. Expert at managing complex scheduling, data entry, and multi-line phone systems to maximize productivity. Proven ability to streamline business processes, increase appointment show rates, and elevate customer satisfaction through proactive relationship management.
Overview
2
2
years of professional experience
Work History
BDC Service Representative
Earnhardt Honda
Avondale
03.2025 - Current
- Assisted customers in scheduling service appointments efficiently.
- Provided information on service options and maintenance packages.
- Utilized dealership software to manage customer inquiries and follow-ups.
- Operated scanning equipment to digitize documents and maintain records.
- Verified document accuracy and ensured quality control during scanning process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
Benihanas
Scottsdale
04.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Delivered exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and tables.
- Processed payments and handled cash transactions accurately.
- Provided excellent customer service to ensure satisfaction.
Education
Apollo High School
8045 N 47th Ave Glendale, AZ 85302 United StatesSkills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- Follow-up calls
- Great Customer service
- CDK Drive
- Microsoft
- Xtime
- Opening and closing procedures
- Cash handling
- Food safety and sanitation
- Account servicing
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Customer satisfaction
- Organizational skills
- Relationship building
- Team building
Languages
- English
- Spanish
Timeline
BDC Service Representative
Earnhardt Honda
03.2025 - Current
Server
Benihanas
04.2024 - 01.2025
Apollo High School