Alexa Soto
Phoenix
Summary
Dynamic Customer Service Representative with proven expertise at La Jeffas Services, excelling in conflict resolution and building rapport. Skilled in active listening and critical thinking, I enhanced customer satisfaction through effective team collaboration and prioritization of needs, leading to increased client retention and positive feedback.
Overview
1
1
year of professional experience
Work History
Customer Service Representative/ Hospitality
La Jeffas Services
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
North Canyon High School
Phoenix, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Client relations
- Team development
- Prioritization
- De-escalation techniques
- Building rapport
Timeline
Customer Service Representative/ Hospitality
La Jeffas Services
01.2024 - Current
North Canyon High School
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