Alexah Huffman
Avondale
Summary
Customer-focused problem solver with 3+ years of experience supporting users, troubleshooting issues, and keeping daily operations running smoothly in fast-paced environments. Known for staying calm under pressure, communicating clearly, and learning new systems quickly. Currently transitioning into tech, building skills in Windows, basic Linux, and SQL, and seeking an entry-level IT support or Help Desk role where I can grow long-term and support people every day.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manger
CVS Pharmacy
Phoenix, AZ
05.2024 - Current
- Provide daily support for store systems including self-checkout troubleshooting, transaction issues, and device resets to keep operations running smoothly
- Assist customers and team members by resolving issues quickly, explaining next steps clearly, and staying calm during high-volume hours
- Document and communicate recurring issues while following procedures to reduce repeat problems and maintain consistent service
- Support backroom operations including inventory management, stocking, and maintaining accuracy in fast-paced workflows
- Train and support new employees by explaining processes clearly and assisting with daily operational coverage
Property Manager
Public Storage
Santa Rosa, CA
04.2023 - 03.2024
- Supported customers through phone, email, and in-person interactions while resolving account issues and maintaining accurate documentation
- Handled sensitive customer information responsibly with strong attention to privacy, policy compliance, and accuracy
- Coordinated daily facility operations, prioritized tasks, and solved problems independently while maintaining a customer-first approach
- Communicated clearly with customers and internal teams to ensure smooth operations and fast issue resolution
Problem Solver
Amazon
Denver, CO
11.2021 - 01.2023
- Worked in a high-volume, time-sensitive environment where accuracy and issue resolution was critical
- Used RF scanning tools to track inventory, identify issues, and prevent errors during processing
- Selected as a Problem Solver to troubleshoot workflow disruptions, support drivers, and resolve issues quickly under pressure
- Recognized by leadership for reliability, fast learning, and consistently strong performance
Education
General Ed -
Santa Rosa Junior College
Santa Rosa, California, CASkills
- Linux & SQL Basics
- Issue &Escalation Resolution
- Attention to detail & Time Management
- Team Collaboration & Team Manageme
- Customer Service & User-End Support
Certification
- Cisco IT Essentials — Completed May 2024
- Google Cybersecurity Professional Certificate (Coursera/Google) — In Progress (Started Aug 2025)
Courses completed: 1–6 of 8 (Foundations Of Cybersecurity • Risk Management • Network Security • SQL & Linux • Assests, Threats & Vulnerabilites • Detection & Response)
Timeline
Operations Manger
CVS Pharmacy
05.2024 - Current
Property Manager
Public Storage
04.2023 - 03.2024
Problem Solver
Amazon
11.2021 - 01.2023
General Ed -
Santa Rosa Junior College