Alexander Goodman
Tucson
Summary
Dynamic Customer Service Retention Specialist at VXI Global Solutions with proven expertise in conflict resolution and relationship building. Adept at implementing sales strategies that enhance customer loyalty and retention. Recognized for exceptional communication skills and a strong ability to collaborate within teams, driving process improvements and elevating customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Retention Specialist
VXI Global Solutions
Tucson
03.2023 - 12.2024
Sales Associate
Famous footwear
Tucson
08.2021 - 11.2022
Retail Sales Associate
JCPenney
Tucson
06.2019 - 05.2020
Education
Highschool -
Cholla highschool
Tucson, AZ11.2018
Skills
- Retail sales and service
- Communication skills
- Cash handling and register operation
- Sales strategies
- Conflict resolution
- Customer retention
- Team collaboration
- Problem solving
- Active listening
- Time management
- Relationship building
- Process improvement
- Telephone manner
- Call center experience
- Patience and tolerance
Affiliations
- Volunteer at Local Boys Club
- Mentorship program for Young Teens
- Church outreach program
Languages
Spanish
Limited
Certification
- CPR and FIRST AID
Timeline
Customer Service Retention Specialist
VXI Global Solutions
03.2023 - 12.2024
Sales Associate
Famous footwear
08.2021 - 11.2022
Retail Sales Associate
JCPenney
06.2019 - 05.2020
Highschool -
Cholla highschool