Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alexander LeBlanc

Chandler

Summary

Dynamic and results-driven Admissions Counselor with a demonstrated history of exceeding expectations and fostering meaningful relationships. Expertise in customer service, effective communication, and utilizing assessment tools such as ASAM and CALOCUS to ensure precise treatment placement. Adept at streamlining admissions processes, cultivating strategic partnerships, and driving employee engagement. Proven ability to navigate insurance intricacies and provide compassionate care to patients and families. Skilled in cultivating a supportive and motivated workplace culture, driving high levels of employee engagement through effective communication, team-building initiatives, and recognition programs. Committed to delivering exceptional service, enhancing workplace culture, and contributing to the growth and success of behavioral health programs.

Overview

5
5
year of professional experience

Work History

Lead Admissions Counselor/Director of Strategic Partnerships

EMBARK BEHAVIORAL HEALTH
11.2022 - Current
  • Spearhead the admissions process, ensuring seamless transitions for clients into residential programs
  • Cultivate and maintain strong relationships with Therapeutic Educational Consultants (ECs), serving as the primary point of contact
  • Identified and addressed concerns of incoming students and parents.
  • Worked with financial aid office to verify student's' applications and discuss payment options.
  • Collaborate closely with National Directors of Professional Relations, strengthening strategic partnerships and driving business growth
  • Streamline communication channels between ECs and the admissions team, enhancing clarity, efficiency, and admissions rates
  • Implemented targeted strategies, resulting in an increase in qualified admissions from EC referrals within
  • Conduct comprehensive assessments of potential clients' needs, aligning them with suitable program offerings
  • Provide leadership, training, and mentorship to admissions team, ensuring consistent delivery of exceptional service
  • Develop and optimize processes for insurance verification, benefit checks, and cost analysis to enhance accuracy and client satisfaction
  • Collaborate with marketing department to create informative materials for ECs, improving program understanding
  • Act as a subject matter expert on insurance policies, educating admissions team on nuances and changes
  • Represent company at industry events, fostering relationships and staying updated on industry trends.
  • Oversaw admissions of over 20 nationally recognized behavioral health programs, ensuring efficient and effective intake processes.
  • Coordinated closely with admissions directors and outreach teams throughout the country, fostering seamless communication and collaboration.

Admissions Coordinator III

ACADIA HEALTH CARE
  • Oversaw admissions for 12 behavioral health sites in Pennsylvania, assisting in process training and standardization
  • Liaised between facilities, marketers, professional referrals, treatment specialists, patients, and families
  • Collaborated with medical and clinical teams to ensure high-quality patient care
  • Conducted multidimensional risk assessments, matching patients to appropriate service intensity
  • Assisted in benefit checks and communicated costs to families, collecting upfront payments
  • Calculated month-to-date projections for commercial and out-of-state insurance policies
  • Collaborated with leadership to establish standards, best practices, and training materials.

Lead

MALVERN INSTITUTE
  • Behavioral Tech
  • Empowered individuals to choose healing and achieve wellbeing through compassionate intake processes
  • Facilitated group sessions, meditation, and mindfulness for mental health and addiction
  • Deescalated volatile situations while maintaining integrity and patient safety
  • Introduced employee wellbeing initiatives and virtual team-building events.

WARWICK HOUSE
  • Behavioral Health Tech
  • Managed nutrition for adolescents on-site, ensuring meal quality and safety
  • Maintained a culture of teamwork, respect, and patient care
  • Established secure, healthy dynamics with adolescents struggling with mental health disorders
  • Awards

Education

No Degree - Psychology

Frostburg State University
Frostburg, MD

High School Diploma -

Patuxent High School
Lusby, MD
06.2010

Skills

  • Customer Service
  • Communication
  • Salesforce
  • Training
  • Facilitation
  • Insurance Expertise
  • Critical Thinking
  • Patient Interviewing
  • Assessment Proficiency
  • Employee Engagement

Accomplishments

    Recipient of the 2022 Annual Culture Award | Embark Behavioral Health
    Recognized for embodying the core values of empathy, service, trusting relationships, growth, and results, contributing to a positive and inclusive organizational culture.
    Demonstrated exceptional commitment to fostering an environment of compassion, understanding, and effective collaboration.
    Exemplified the values of empathy and service by consistently going above and beyond to meet the needs of patients, families, and colleagues.
    Established and maintained trusting relationships with team members, fostering open communication and a supportive work atmosphere.
    Displayed a growth-oriented mindset by seeking out learning opportunities, embracing challenges, and driving continuous improvement.
    Achieved tangible results through dedication and effort, positively impacting both the team and the organization as a whole.

Timeline

Lead Admissions Counselor/Director of Strategic Partnerships

EMBARK BEHAVIORAL HEALTH
11.2022 - Current

Admissions Coordinator III

ACADIA HEALTH CARE

Lead

MALVERN INSTITUTE

WARWICK HOUSE

No Degree - Psychology

Frostburg State University

High School Diploma -

Patuxent High School

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Alexander LeBlanc