Alexander Nicholls
Taylor
Summary
Customer focused and adaptable professional with experience in sales, student support, and patient services. Skilled in communication, problem solving, and time management, with a proven ability to assist diverse clients and handle multiple tasks efficiently. Known for providing exceptional service, resolving issues quickly, and supporting team and organizational goals.
Overview
2026
2026
years of professional experience
Work History
Student Support Specialist
Western Governers University
07.2020 - 01.2026
- Responded to a high volume of inbound phone calls from students, providing clear and accurate information on programs, assessments, and institutional policies
- Addressed general student inquiries and efficiently routed complex issues to appropriate departments or extensions
- Posted and updated student assessment scores in internal systems with a high level of accuracy and confidentiality
- Assisted students in understanding policies, procedures, and next steps to support academic progress
- Provided professional, empathetic customer service to support student success and satisfaction
Sales Representative
Norwegian Cruise Line
2017 - 2019
- Promoted and sold cruise packages, upgrades, and onboard services to customers
- Engaged with customers to assess travel needs and recommend appropriate cruise options
- Met or exceeded sales targets through effective communication and relationship building
- Provided accurate information regarding itineraries, pricing, promotions, and policies
- Processed reservations and payments while maintaining attention to detail and accuracy
- Delivered high quality customer service to enhance customer satisfaction and loyalty
Patient Transporter
Banner Gateway Medical Center
06.2015 - 12.2015
- Safely transported patients between departments, including admissions, imaging, surgery, and discharge areas
- Ensured patient comfort, dignity, and safety during all transports
- Communicated effectively with nursing staff and medical teams to coordinate timely patient movement
- Followed hospital safety protocols, infection control standards, and HIPAA regulations
- Maintained a calm, professional demeanor in fast paced and sensitive healthcare environments
Education
High School Diploma -
Highland Highschool
Gilbert, AZSkills
- 1 Customer Service & Client Support
- 2 Communication (Verbal & Interpersonal)
- 3 Time Management & Multitasking
- 4 Problem Solving & Issue Resolution
References
Available Upon Request
Timeline
Student Support Specialist
Western Governers University
07.2020 - 01.2026
Patient Transporter
Banner Gateway Medical Center
06.2015 - 12.2015
Sales Representative
Norwegian Cruise Line
2017 - 2019
High School Diploma -
Highland Highschool