Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Barber
True Fades Barbershop
Glendale
08.2021 - Current
Consulted with clients to determine desired styles and preferences.
Managed appointment bookings efficiently to maximize client flow.
Built strong relationships with clients through exceptional service and communication.
Responded to customer inquiries by phone, email, and in person.
USDOT Compliance Officer
Southwest Rigging
Phoenix
08.2019 - 03.2020
Ensured compliance with regulatory requirements and internal policies.
Conducted risk assessments to identify compliance gaps and areas for improvement.
Developed and implemented training programs on compliance best practices.
Prepared reports detailing compliance activities for management review.
Developed systems to track and monitor compliance with regulatory requirements and internal policies.
Evaluated proposed changes in laws or regulations that may affect business operations.
Identified gaps in existing controls and recommended corrective actions as needed.
Stayed abreast of applicable laws and state or federal regulation to report violations.
Collaborated with other departments to develop comprehensive compliance programs.
Customer Service Representative
Arizona Trucking Association
Tolleson
11.2013 - 08.2019
Delivered exceptional customer support for Arizona trucking industry inquiries.
Assisted in resolving customer issues using problem-solving skills.
Educated clients on services offered by Arizona Trucking Association.
Collaborated with team members to improve service efficiency and quality.
Processed service requests and ensured timely follow-up with clients.
Provided excellent customer service to resolve customer complaints in a timely manner.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Administrative Assistant
Arizona Department of Transportation
Phoenix
12.2007 - 11.2013
Managed correspondence and communications for department personnel.
Assisted in preparing reports and presentations for management reviews.
Processed documents and forms, ensuring compliance with departmental policies.
Facilitated meetings by preparing agendas and taking detailed minutes.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
High School Diploma -
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ
05-2004
Skills
Customer service
Appointment management
Client relationship building
Team collaboration
Time management
Problem solving
Communication skills
Business administration
Verbal communication strength
Networking expertise
Highly motivated self-starter
Affiliations
Design shirt logos
Heat press shirts for clients
Baseball Coach/Trainer
Languages
English
Professional
Spanish
Elementary
Certification
Life Insurance License
References
References available upon request.
Timeline
Barber
True Fades Barbershop
08.2021 - Current
USDOT Compliance Officer
Southwest Rigging
08.2019 - 03.2020
Customer Service Representative
Arizona Trucking Association
11.2013 - 08.2019
Administrative Assistant
Arizona Department of Transportation
12.2007 - 11.2013
High School Diploma -
Maricopa Community Colleges, Estrella Mountain Community College
USAF Instructor, English Teacher-Bible Teacher at USAF, Clarion University, Evangelical ChurchUSAF Instructor, English Teacher-Bible Teacher at USAF, Clarion University, Evangelical Church