Alexander Severson
Litchfield Park
Summary
Detail-oriented professional with hands-on experience at The UPS Store, specializing in shipping operations, order fulfillment, and customer service. Proven ability to manage high-volume transactions, coordinate accurate shipments, and resolve customer issues efficiently. Skilled in POS systems, cash handling, and multitasking in fast-paced environments to ensure smooth operations and high customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
The UPS Store
Glendale, AZ
03.2025 - Current
- Prepared and processed shipments by creating labels, measuring and weighing items, and selecting appropriate packaging
- Assisted customers with shipping, returns, and general inquiries while operating POS systems
- Managed mailbox services, including setup, renewals, key distribution, and package check-in
- Performed document services such as scanning, faxing, and passport photo processing
- Conducted fingerprinting services (IVP and Non-IVP) for various applications
- Maintained organization and accuracy in a fast-paced environment while handling multiple customer needs
- Completed closing duties, including balancing registers, securing the store, and ensuring operational readiness
- Consistently earned commission by promoting and upselling shipping services, mailbox rentals, and add-on products
Food and Beverage Expert
Target
Goodyear, AZ
09.2022 - 02.2024
- Stocked and backstocked inventory while completing priority pulls to maintain product availability
- Broke down pallets and efficiently organized incoming freight
- Set and maintained end caps and flexed merchandise to support store presentation and sales
- Fulfilled online orders accurately and in a timely manner
- Conducted inventory audits to ensure accuracy and proper stock levels
- Assisted customers with product location and general inquiries
- Completed closing duties including zoning aisles, go-backs, and department recovery
- Followed cleaning and organization checklists to maintain store standards
- Collaborated with team members across departments to support closing operations during high-volume periods
Courtesy Clerk
Fry's Marketplace
Litchfield Park, AZ
10.2021 - 12.2021
- Bagged groceries efficiently and accurately while providing friendly customer service
- Retrieved and organized shopping carts to maintain store cleanliness and availability
- Assisted customers with locating items and general inquiries
- Completed go-backs by returning items to proper locations
- Supported store appearance by zoning aisles and maintaining organization
Education
Associate of Applied Science - General Business
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2026
High School Diploma -
Millennium High School
Goodyear, AZ05-2022
Skills
- Customer Service
- POS Systems & Cash Handling
- Inventory Management
- Order Fulfillment & Shipping
- Attention to Detail
- Time Management
- Team Collaboration
- Problem Solving
Accomplishments
- Recognized for assisting a customer in intercepting a fraudulent shipment, preventing a potential loss of $18,000
- Maintained accurate cash handling and register operations with no discrepancies during closing shifts
- Consistently fulfilled online orders and shipping requests accurately in a fast-paced, high-volume environment
- Trusted with independent closing responsibilities, ensuring store security, organization, and readiness for the next business day
Certification
CCL in General Business
Timeline
Associate
The UPS Store
03.2025 - Current
Food and Beverage Expert
Target
09.2022 - 02.2024
Courtesy Clerk
Fry's Marketplace
10.2021 - 12.2021
Associate of Applied Science - General Business
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
Millennium High School